Ricardo San Juan

Ricardo San Juan I T S u p o r t & D i g i t a l M a rke t i n g A s s i s t a n t - - Calamba City Laguna PROFESSIONAL SUMMARY Versatile IT and digital marketing professional with hands-on experience spanning Linux/Windows server administration, cloud infrastructure (AWS), CRM automation using GoHighLevel, and social media marketing. Known for bridging the gap between technical systems and digital growth strategies. Self-driven, continuously learning, and capable of supporting both IT operations and online marketing initiatives in a single role WORK EXPERIENCE Assistant System Administrator Marksix Enterprise | 2022 – 2026 ▸ Managed Linux (CentOS) and Windows Server environments including updates, monitoring, and security ▸ Deployed and managed SSL/TLS certificates via ZeroSSL, aaPanel, and CDN integration ▸ Configured IIS, Kangle, Nginx, and Cloudflare for DNS, caching, and domain binding ▸ Set up and managed AWS EC2 instances including AMI creation, static IP, and DNSPod integration ▸ Handled website file and asset management via FTP through JumpServer CLI Marketing Automation Assistant Freelance / Personal Projects ▸ Built landing pages and sales funnels using GoHighLevel (GHL) ▸ Configured lead capture forms, CRM pipelines, and automated workflows for lead management ▸ Set up calendar booking systems and internal notification automations ▸ Organized contact databases and managed lead stages inside the CRM Social Media Marketing Assistant Freelance / Personal Projects ▸ Managed content creation and scheduling across Facebook, TikTok, Instagram, and YouTube ▸ Produced and edited short-form videos using Clipchamp for engagement campaigns ▸ Developed content calendars and hashtag strategies to grow page reach ▸ Set up and managed Facebook Ads campaigns for lead generation ▸ Monitored analytics and audience engagement metrics to refine strategy TECHNICAL SKILLS Systems & Infrastructure • Linux (CentOS) • Windows Server • AWS EC2 • IIS (Internet Information Services) • Cloudflare • CDN • SSL/TLS Configuration • DNS Management • FTP • JumpServer • aaPanel • Kangle CRM & Marketing Automation • Basic knowledge of using GoHighLevel platform • Able to create simple funnels and landing pages • Can set up basic workflows (email/SMS automation) • Able to manage leads and contacts in CRM • Can set up appointment booking/calendar • Familiar with forms and surveys • Basic knowledge in connecting domain and website • Can create basic email and SMS campaigns • Understands basic automation (triggers) • Has practice experience building workflows for small businesses (e.g., massage spa) Social Media & Content • Basic knowledge of managing Facebook pages and content • Able to create and upload posts, reels, and short videos • Familiar with scheduling posts using social media tools • Can write simple captions for posts and promotions • Basic understanding of hashtags and trends • Able to edit simple videos (e.g., using mobile or basic tools) • Can manage comments and messages (basic engagement) • Has experience posting content for practice (e.g., reels, motivational videos, pets) EDUCATION Associate in Aircraft Maintenance & Technology Philippine State College of Aeronautics | Villamor Air Base, Pasay City | 2003 – 2005 SELF-DEVELOPMENT & LEARNING ▸ TryHackMe — Cybersecurity fundamentals and hands-on labs ▸ VMware — Virtualization setup and configuration ▸ GoHighLevel — Self-taught CRM, funnel, and automation workflows ▸ Social Media Marketing — Online courses and self-study LANGUAGES Filipino (Native) • English (Conversational)