Rica Rea N Reyes

Rica Rea Ng-Reyes  3425 Sixto St., Gen T de Leon, Valenzuela City  -- CAREER OBJECTIVE: To obtain a responsible position where I can help the organization grow in value utilizing my experience, capabilities and abilities. ELIGIBILITY Career Service Professional Eligibility 2017, Civil Service Commission PROFESSIONAL RECORD Jan 2018 – Present Customer Support Representative ParcelPoint AU – remote Dec 2017 – May 2018Customer Service Representative – Email Storm Media Limited – remote Nov 2014 – Aug 2017Assistant Team Lead II / Subject Matter Expert / Customer Care Specialist Conduent (Xerox Business Solutions, Phils.) One Ecom Bldg, SM MOA, Pasay City Answers calls from healthcare providers. Always practice first call resolution. Assists providers with healthcare member's eligibility, benefits, authorization and claim status. Assists provider's with their credentials. Provides support to the new hires. Checks benefits quoted by team mates for self funded plans to make sure it is correct. June 2012 – April 2013Support Professional Teletech Customer Care Management Cybergate Tower 3, Mandaluyong City Resolves customer complaints via phone. Answers questions and suggests solutions in relation to the account. Ensure active and appropriate engagement on the continuous improvement opportunities. Utilize computer technology to handle high call volumes.  July 2011 – January 2012Support Professional Stream Global Services (Convergys) SM City Annex North Edsa Greet customers warmly and ascertain problem or reason of calling. Assists with placement of orders, refunds, exchanges; cancel or upgrade accounts. Take payment information and other pertinent information such as address and phone numbers; provide company information services. Inform customers of deals and promotions. Resolves customer complains via phone. Answers questions and suggests solutions in relation to the account. Ensure active and appropriate engagement on the continuous improvement opportunities. Utilize computer technology to handle high call volumes.  SUMMARY OF QUALIFICATIONS Knowledgeable in Windows-based Applications: Microsoft Office Has a typing speed of 40 words per minute. Have good oral and written communication skills both in English and Filipino. Task-oriented, motivated to be productive and can be a major contributor. EDUCATIONAL ATTAINMENT Bachelor of Science in Hotel and Restaurant Management Polytechnic University of the Philippines - Sta. Mesa, Manila 4th year Undergraduate High School Graduate Valenzuela Christian School - Valenzuela City 2006 PERSONAL DATA SSS#:- TIN:- Civil Status:Married Date of Birth:December 21, 1987 Place of Birth:Valenzuela City Citizenship :Filipino Religion : Catholic Height:5’3” Weight:75 kgs. CHARACTER REFERENCES Carmela GalenoMa. Rachel Gonzales Assistant Team LeadTeam Lead ConduentTeletech Customer Care Management +(63) 998 - - Reymond Cordova Team Lead Teletech Customer Care Management +(63) 939 -