Rica Gil-| Baguio City, Benguet | -
EDUCATION
University of Baguio (2022 - Present)
Bachelor of Science in Nursing
University of Baguio (2014 - 2017)
Bachelor of Liberal Arts in Mass Communication
WORK EXPERIENCE
The Ship Group Services, LLC.
September 2021
Virtual Assistant / Support Team Manager
North Carolina, USA
- Collaborated with the President, Director of Operations, Operation Manager and other department to ensure
consistent support in a remote setting to our clients, calendars, email and daily administrative needs.
- Led a Team of 18 virtual assistant, setting a clear performance goals, conductiung training sessions, and
regularly evaluating team performance to uphold service quality standard
- Providing and addressing customer and therapist concerns promptly resolving any issues.
Paragon Trading & Services Corporation
October 2018 - November 2020
Secretary (President Department)
Makati City, Philippines
- Generated reports on Excel and PowerPoint to analyze competitors and target market sales.
- Collaborated with the President and Sales Managers for the monthly meeting for the target sales with direct
approach using the social media sites like Facebook, Instagram to gain more followers and engagement.
- Typed documents such as correspondence, quotation, sales invoice, memos, email, and prepared reports for
weekly engagement for management.
- Opened, sorted and distributed incoming messages and corresponded.
Pru Life UK
November 2017 - October 2018
Administrative Assistant (Magnetite Branch)
Financial Advisor (Part Time)
Baguio City, Philippines
- Providing customer support and administrative support from the head office and clients.
- Gathered data from the Policy Insurances by interviewing via client visit or phone call and proof reading to
correct all the details on each policy using Excel and Spread Sheet.
- Managed files from government like SSS, Pag-ibig, BIR, Philhealth.
- Organized a successful fundraiser, bringing up to 50,000 pesos for the campaign of health is wealth for the
abandon children.
Suzuki Auto Baguio
Sales Executive
Baguio City, Benguet
May 2017- September 2017
TECHINICAL SKILLS & SPECIAL PROJECTS
Skills: Microsoft Office | Adobe Photoshop CS5 | Data Gathering | Social Media Marketing | Lead Generation |
Team Building | Schedule Management | Client Relations | Guest Services |
Virtual Applications: Outlook, Simple Practice, BoldDesk, Ring Central, Black Therapy Network (CRM), Onpay,
Headway, Calendly, Axis Care, Spicework, Freshworks, Zendesk, Navinet
