Rica Angela Manuel

Rica Angela A. Manuel Summary Contact- - B6 L20-A El Dorado Street Taktak Rd Sitio Sampaguita Barangay Sta Cruz, Antipolo City, 1870. Education Marikina Polytechnic College Bachelor of Industrial Technology SY:- Antipolo National High School SY:- Bagong Nayon 1 Elementary School SY:- Skills Passionate, persistent, and detail-oriented. A highly-driven and dedicated professional with experience in customer service, mentorship and sales support. Excellent communication skills, time management and with a commitment to deliver high-quality work and exceed expectations. Seeking for a virtual assistant job to apply my learnings and to continuously develop and improve myself in various aspects. Work Experience May 2022 - June 2025 Concentrix Inc. Sales Support/Advisor (EMAIL) Responsible for supporting the sales team by providing quotes and responding to customers’ emails. Maintain and update customer queries. Logging all the data and order numbers for the sales team's tracking. Facilitates communication between internal departments and external customers, ensuring seamless order fulfillment and customer satisfaction. Feb 2024 - Mar 2025 Fore Mobility Car rental agent (VA) Experienced in handling customer inquiries and providing efficient solutions to their car rental needs. Utilized computer systems for managing reservations and providing accurate quotes for customers. Resolved customer issues promptly, fostering positive relationships and repeat business. Dec 2020 - Apr 2022 Alorica Customer Service Representative/Tech Support/Mentor Handled customer calls and answered queries about services, billing, products, and promotions. Professionally handled customer network issues by providing guidance Good communication skills and troubleshooting over the phone. Microsoft Office Applications Handled issues in the best interest of both the customer and company. Data Entry Developed effective tactics to sell/up-sell products and services to customers. Basic graphic designing (Canva) Trained and mentored new hires to deliver high-quality service that will Customer Support exceed customer satisfaction. Email Management Time Management Tech-savvy Attention to detail References Arvin Soriano Concentrix n Inc. / Supervisor Phone: - Bernadeth Suing Alorica Inc. / Manager Phone: -