Rica Angela Manuel

I have 5 years of experience in the BPO industry, where I gained extensive knowledge in customer service, mentorship, technical support, and sales support. Throughout my career, I've worked with diverse clients and teams, consistently delivering high-quality support and building strong customer relationships. My customer service experience has honed my communication and problem-solving skills, allowing me to resolve issues efficiently while maintaining a positive customer experience. I've worked as a sales support as well and I’ve assisted both internal teams and clients by managing quotes processing, handling inquiries, and ensuring seamless back-end operations that enable front-end sales success. Additionally, I’ve also served as a mentor, helping onboard new team members, sharing best practices, and supporting performance development. And lastly, I’ve provided technical support across various platforms, troubleshooting issues and guiding users through technical processes with patience and clarity.

I am proficient with various digital tools and platforms, and take pride in my ability to work independently while maintaining clear and consistent communication.