VI RTUAL ASSI STANT SKI LLS
Flexible Administrative Skills
Data Entry
Internet Research
Excellent phone, email and instant messaging communication
skills
File Management (organizing files using Dropbox etc)
Expertise in Microsoft Office and Google Products
RHONA
MICLAT
VIRTUAL ASSISTANT
CUSTOMER SERVI CE SKI LLS
Clear communication skills
Taking Responsibility
Effective Listening
Empathy
Persuasive Speaking
Ability to Use Positive Language
Closing ability
ABOUT ME
I am a dedicated person with a family of four. I
have been successful at raising a family, and I
attribute this success to my ability to plan,
schedule, and handle many different tasks at
once. This flexibility will help me in delegating
routine tasks in order to focus on priorities.
CERTI FI CATE OF COMPLETI ON
Fhmoms Online University
Introduction to Freelancing | January 2019
SkillsSuccess
Freelancing with Youtube, WordPress, Upwork and
Fiverr | Jan 2019
CONTACT DETAI LS-
SkillsSuccess
Social Media Marketing | Jan 2019
SkillsSuccess
Xero Online Bookkeeping | Jan 2019
EDUCATI ON
New Era University
Bachelor of Arts major in Mass Communication |
May 2010
I NTEREST
APPS AND TOOLS
INTERNET
COOK
TRAVEL
CAT
Microsoft and Google Products
Canva
Virtual Assistant Software
Business Apps & File Sharing / Storage
E-mail and Chat Software Tools
Customer Service and Additional Expirience
COPY EDITING | COURSE CREATION
VIRTUAL ASSISTANT
UPWORK
January 2019
FILIPINA HOMEBASED MOMS (FHMOMS)
August 2018- January 2019
Creating Course Module from a Book
Online Research
Creating PowerPoint & Video Presentation
Proofreading | Major Revision
Administrative Task
Logo Designing
Info graphics
Calendar Management
Social Media Moderator
Content Creation for YouTube Channel
Creating Presentation using different tools and
platforms
CUSTOMER SERVICE REPRESENTATIVE
SALES ASSOCIATE
TRANSCOM | AUG 2016 – FEB 2018
HOME CREDIT PHILIPPINES
July 2014 – October 2014
Providing basic guides or detailed troubleshooting
steps to the customer for their units (. & gadgets,
television, home appliances) in to solve technical
issues.
Offer wireless remote assistance with their
consent and permission to resolve highly technical
issues.
Inform them about product specifications, details,
features, and rewards freebies. I also help clients
customer with regard to the repair of their unit.
CUSTOMER SERVICE ASSISTANT
SM TICKETS | AUG 2011 – JAN 2012
Manage social media accounts, record invoices,
write reports, answer phone calls, handle customer
inquiries and respond to email.
Manage schedule and reservation of events,
concerts, shows, etc.
Help in the promotions and sales of tickets; make
sure the product or service sold to customers had
been delivered as promised.
Assisting customer & processing loan for their
commodities (ie. phones & gadgets, musical
instruments & two wheeler)
CUSTOMER SERVICE REPRESENTATIVE
PACIFIC HUB CORP. | APR 2010 – MAY 2011
Handle inquiries and resolve customer
complaints. Obtain and evaluate relevant
information to verify the complaints of
customer. Record details of
inquiries,comments and complaints.
Perform customer verification and follow up on
the professional interaction of dispatch
technician who resolve their complaints.
CHARACTER REFERENCE
MARIA KORINA BERTULFO | CEO & FOUNDER, FILIPINA HOMEBASED MOMS
Contact Number: -
Email:-JAIME ROCHA | TEAM LEADER - TRANSCOM
Contact Number: -
Email:-DAVID NATIVIDAD | TRAINER SUPERVISOR-TRANSCOM
Contact Number: -
Email:-
