Rhomeena Dulce Reyes

RHOMEENA DULCE REYES CUSTOMER SERVICE EXPERT, VIRTUAL ASSISTANT & VERSATILE WRITER MY WORK EXPERIENCES Customer Care Expert Alorica Philippines, Inc.. | Aug 2018 - Jan 2019 Telus International Philippines | May 2017 - Nov 2017 Acquire Asia Pacific | Feb 2016 - May 2017 Transcom Worldwide Phils. Inc. | June 2015 - Jan 2016 - Delivered an exceptional customer experience by managing the call while maintaining a professional approach - Attended to customer's queries by determining concerns, collecting right MY BACKGROUND Four years of experience as a Customer Care Expert with excellent communication skills, both written and oral. Aspiring VA with a demonstrated history of working in the BPO industry. Strong business development professional with a Bachelor's degree focused in Information Technology from AMA University. SKILLS SUMMARY Email Management Web Research Social Media Management Marketing Blogging, Article, Content and Technical Writing Project Management Content Moderation MY CONTACT DETAILS Lordsville Subd. Paninsingin, Tambo, Lipa city, Batangas 4217, Philippines Email Address:-Website: https://wordpress.com/view/facebook comneilmingmineneiro.wordpress.co m information, identifying options and presenting solutions YouTube Content Moderator Wipro BPO Philippines Ltd., | Jan 2018 - July 2018 - Enforced account's policy guidelines while reviewing complaints from account's online community - Looked for spam within platform and completed video review for removal from the platform MY EDUCATIONAL ATTAINMENT AMA Computer College Batangas city | 2011 - 2015 Completed a Bachelor's degree in Information Technology - Developed a thesis / capstone project about Web-based Sales and Inventory for InterPC Computer Store using PHP and MySQL University of Batangas | 2005 - 2007 - Completed 2 years as a Bachelor of Science in Nursing and Midwifery - Completed 153 hrs. in Primary Health Care 1 w/ Related learning Experience MY ACHIEVEMENTS - Silver Medalist, English Spelling Contest for the Year of 2001 - Most Improved Reporter of Lexeme Newspaper Club, 2015 - Most Feedback-Oriented, SPI Crm Phils. Inc., 2017 - Rockstar Awardee, Alorica Philippines Inc., for the Year of 2018