Rhodora Dagatan

Rhodora Feliciano Dagatan E-mail Address:-Skype: lavfely_12 YM: lavfely_12 Gtalk: lavfely12 Home Address: Unit 1 Phase 1 M.Y. Homes, Marvex Drive, Balintawak Quezon City Phils. 1106 Contact Number: -/-/- Viber: Fely Dagatan WhatsApp:- (Fely Dagatan) US Phone Number:- SUMMARY OF QUALIFICATIONS I am a freelance Virtual Assistant who is adept in making proposals to foreign clients, and successfully meeting their expectations through remote support such as administrative tasks, reports, email organization, marketing campaigns, financial management, and other adhoc tasks. As a VA with 8 years of experience, I have rendered my services to clients across the globe, and exceeding expectations of varying levels, making sure that I address their demands and satisfy their need of great service. I handled groups of people in their activities, responses, and customer service skills. I've been providing online administrative support to different clients abroad for 8 years. I am proficient in the following: *MS Office 2013 (MS Word, MS Excel, MS Powerpoint, MS Outlook, MS Access) *Project Management Tools (Trello, Asana, Basecamp, Producteev, TPM, Highrise) *CRM (Zendesk, Zoho, Kajabi, and Freshdesk) *SEO Tools (Copyscape, Google Adwords, Ubersuggest, Wordstream,) *Image Editing Tools (Basic Photoshoppe, Photoscape, PicMonkey, and Ribbet) *Video Editing (For Recording - Jing and for Editing - Camtasia) *Website Experience - Website Administrator for several sites done in Wordpress platform *Social Media Management (Hootsuite, Pinterest, Twitter, Instagram, Buffer, Tweetdeck, Crowdbooster) * File Storage Tools (Dropbox, and Google Drive) *Other Online Tools (Google Docs, Google Hangouts, Skype, Google Calendar, Ecosign by Adobe, Lastpass, SnagIt, Zoho Meeting, Join.me) *Newsletter for Email Marketing (Infusionsoft, Aweber, Contractually, and Mailchimp) WORK EXPERIENCE February 2009 –Current Project Manager, WordPress Administrator, Social Media Manager, SEO Specialist (February 2009 – June 2017) - Managed WordPress content, editing of images, embedding videos, on-page and off-page SEO - Optimized WordPress pages by tagging effective keywords, meta descriptions, and promotes content using Social Media platforms - Proofread and checked content uniqueness via a personal Copyscape Premium Account - Created and written SEO Friendly Articles using rich keyword selections for varied wholesome niches - Conducted basic research for review and article content - Exposed with familiarities for other SEO processes such as link building, keyword density, and keyword ranking selection - Proofread and adapt article content according to clients’ needs Virtual Assistant / /Administrative Assistant/Lead Generator/Researcher (January 2013 to July 2017) (Short Projects) - Created different programs and systems using MS Access, Visual Basic 6.0 and MS Excel using formulation and calculation - Managed database for a call center company where I did the scripting and other programming related tasks - Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. - Completed operational requirements by scheduling and assigning administrative projects; expediting work results. - Prepared and modified documents including correspondence, reports, drafts, memos and emails. - Contributed to team effort by accomplishing related results as needed - Utilized different CRM software or platforms such as Kajabi, FreshDesk, and other client's CRM since I also worked as a technical support representative and an account manager for almost 4 years handling telecommunication account. - Prepared reports using Google Docs such as spreadsheet, PowerPoint, and even documents - Conducted intensive and extensive research about certain topics and tasks assigned to me. - Adept in using online and offline tools such as Highrise, Basecamp, Trello, Teamwork, Asana, Infusion Soft, Mail Chimp etc. - Proficient in using basic Adobe Photoshop, PhotoScape, recording videos using Jing, editing videos using Camtasia, and other online tools available. - Proficient in WordPress and Shopify platform since I have developed several websites using these two platforms, I optimized WordPress websites, images, meta tags, meta description, and I have image optimizer tools as well. Visa Case Officer/Virtual Assistant September to December 2014 - Handled all Visa sub-classes of applicants who are going to Australia. Communicates to Immigration in Australia. Verifies, coordinates, monitors, and liaise to channels regarding skills assessment, forms, documents, lodgment of applications and payment. November 23 2007- February 04, 2009 Sitel Philippines (BPO) Wynsum Corporate Plaza, Ortigas Center, Pasig City Customer Service Representative (Inbound & Outbound) - Assisted and provided information about product specifications, item deliveries, and timeframe monitoring using excellent command in English to meet the needs of American clients and costumers. August 2005- August 2007 Missionary Training Center Temple Drive cor. Green Meadows, Quezon City MTC Teacher/Patriarchal Blessing Transcriber/Trainer - Responsible for orientation, implementation of teaching curriculum, monitoring of standards per se, overall goal setting and planning, skills demonstration and evaluation. - Responsible for transcribing audio data and distributing confidential date in standardized database - Responsible for leadership training and application of training models, supervised large group setting orientation using multi-lingual communication. July 2005 – August 2005 United Laboratories Incorporated #66 United Street Mandaluyong City Quality Assurance Staff - Monitored and updated ingredients and formulas for all United Laboratory Products. - Kept confidential data regarding new products of UNILAB - Tracked the records borrowed by specific department assigned for specific products. April 2005- July 2005 Private Construction Company, Quezon Avenue, Quezon City Accounting Assistant - Responsible in Payroll System, Billings of Project Code, DSL Expenses, Administrative and Operating Expenses, Business Correspondence to client Company, Monitoring Folder for Project and Labor Expenses. - Coordinated with channels regarding necessary documentation August 2003- March 2005 Philippines Davao Mission Digos, Kidapawan, General Santos City, Polomolok Full-time Missionary - Taught different kinds of people in all walks of life, across Northern and Southern Davao Mindanao for 18 months - Intermingled with about 10 to 20 different people each day - Trained 2 New Missionaries in preparations of lessons, adapting to new dialect and teaching presentation December 2002- June 2003 AC Nielsen VNU Co. 13-15F Columbia Tower, Ortigas Extension San Juan Jr Specs Programmer/Analyst - Responsible in transcribing data from Project Documents or Coded Sheets to a form acceptable for input into electronic data processing machines. - Responsible in correcting transcribed documents corresponding to specifications and quality by running and cleaning specs data, data checking, editing, Proof Reading and Data Graphing. EDUCATION- Philippine School of Business Administration Aurora Blvd. Quezon City Bachelor of Science of Business Administration Major in: Management Information System (Computer Based-Programming) Scholarship-