Rhodora Dagatan

A freelance Virtual Assistant of 9 years who is adept in making proposals to foreign clients, and successfully meeting their expectations through remote supports such as administrative tasks, reports, email organization, marketing campaigns, financial management, and other adhoc tasks. I have also rendered my services to clients across the world, and exceeding expectations of varying levels, making sure that I address their demands and satisfy their need of great service that they can count on. 

I am proficient in the following:

• MS Office 2016 (MS Word, MS Excel, MS Powerpoint, MS Outlook, MS Access)
• Project Management Tools (Trello, Asana, Basecamp, Producteev, TPM, Highrise, Slack)
• CRM (Zendesk, Zoho, Kajabi, Salesforce, Desk, and Freshdesk)
• SEO Tools (Copyscape, Google Adwords, Ubersuggest, Wordstream,)
• Image Editing Tools (Basic Photoshoppe, Photoscape, PicMonkey, and Ribbet)
• Video Editing (For Recording - Jing and for Editing - Camtasia)
• Website Experience - Website Administrator for several sites done in Wordpress, Shopify and Magento platforms
• Social Media Management (Hootsuite, Pinterest, Twitter, Instagram, Buffer, Tweetdeck, Crowdbooster)
• File Storage Tools (Dropbox, and Google Drive)
• Other Online Tools (Google Docs, Google Hangouts, Skype, Google Calendar, Ecosign by Adobe, Lastpass, SnagIt, Zoho Meeting, Join.me)
• Newsletter for Email Marketing Infusionsoft, Aweber, Contractually, and Mailchimp

Roles/Tasks that I perform

• Resolve administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Complete operational requirements by scheduling and assigning administrative projects; expediting work results.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Contribute to team effort by accomplishing related results as needed
• Prepare reports using Google Docs such as spreadsheet, Powerpoint, and even documents
• Conduct intensive and extensive research about certain topics and tasks assigned to me.
• Adept in using online and offline tools 
• Demonstrate expertise in handling several projects simultaneously by ensuring maintenance of quality for each one.
• Demonstrate ability to handle support ticketing systems by ensuring prompt replies and early resolutions of customers’ problems.

Highlights

• Lead Generation and Appointment Setting
• Articulate and well-spoken
• Social media knowledge
• Meeting planning
• Business Correspondence
• Travel Administration
• Executive presentation development