Rhodora Anne Pablo
Bagbaguin, Sta. Maria Bulacan, Philippines
--SUMMARY
Experienced professional with a strong background in customer service, support advisory, and team leadership within e-commerce and call center environments.
Skilled in communication, problem-solving, and driving business growth through exceptional customer experiences.
Proven ability to manage diverse tasks, meet deadlines, and deliver results in fast-paced settings.
EXPERIENCE
Sales Development Representative (SDR) – HCDevelopment
January 2025 - Present
Conduct targeted lead generation on LinkedIn, identifying and engaging prospective candidates for top-tier universities in the U.S.
Proactively reach out to potential candidates, providing insights into academic opportunities and guiding them through the application process.
Send personalized email outreach to confirm meetings, ensuring a high show-up rate for scheduled appointments.
Coordinate and schedule appointments between candidates and university representatives, streamlining the admissions process.
Maintain and track lead interactions in CRM tools, optimizing follow-ups and improving engagement rates.
Support Advisor (Teammate)
E-commerce Account - TaskUs Ortigas
June 2022 - January 2025
Delivered top-tier customer support through phone, chat, and email for a global e-commerce platform.
Provided merchant-facing support by guiding business owners to enhance their online presence and grow their businesses.
Assisted in resolving complex customer concerns efficiently, ensuring high satisfaction ratings.
Delivered insights on platform optimization to boost user engagement and sales.
Consistently achieved performance metrics, including response time, resolution rate, and customer satisfaction scores.
Customer Service Representative / Adhoc QA Specialist / Trainer / Team Leader
Inspiro Relia Inc.
July 2020 - January 2022
Acted as a frontline representative addressing customer inquiries and resolving issues via multiple channels.
Conducted quality assurance evaluations to ensure team adherence to service standards and KPIs.
Trained new hires, providing hands-on mentorship to develop skills and enhance performance.
Led a team of 10+ members, fostering a collaborative environment to achieve departmental goals.
Developed reports and provided actionable insights to improve overall team efficiency and productivity.
Call Center Agent
Sterling Global Call Center, Inc.
December 2019 - June 2020
Handled inbound and outbound calls, providing solutions to customer concerns and inquiries.
Promoted company products effectively, leading to increased sales and customer retention.
Maintained high-quality service by addressing complaints professionally and offering tailored solutions.
Kapamilya Care Specialist
iConnect Convergence Inc.
January 2017 - July 2017
Assisted customers with inquiries about company services and resolved concerns promptly.
Promoted and educated customers about the benefits of company offerings, contributing to increased sales and customer satisfaction.
Delivered exceptional service in a fast-paced environment while meeting performance targets.
EDUCATION
Bulacan State University
Bachelor of Arts in Mass Communication
Major in Broadcasting
June 2014 - October 2017 (Completed second year)
Sta. Maria National High School
June 2010 - March 2014
Bunducan, Bagbaguin, Sta. Maria, Bulacan
Honor Student and Member of Campus Journalist
CERTIFICATES
VIRTUAL ASSISTANT SERVICES LEVEL II
TESDA Women's Center
Aug 29, 2024 to Sep 12, 2024
