Rhodora Anne Pablo

Rhodora Anne Pablo A REL I ABL E PARTNER F OR YOUR BUSI NESS Rhodora Anne Pablo 5 years of experience in customer service I’ve developed a strong ability to communicate effectively, solve problems quickly, and build positive relationships with customers. I’ve worked across different industries—including ecommerce and call centers—handling support through phone, email, and chat. My focus has always been on delivering a great experience, staying calm under pressure, and turning challenges into solutions that leave customers satisfied. 02 4 months of experience as a home-based sales development representative I’ve gained hands-on experience in lead generation, outreach, and client engagement. I focused on identifying qualified prospects, sending personalized messages, and setting appointments to help drive sales opportunities. This role sharpened my communication skills, taught me the importance of persistence, and gave me a solid foundation in using CRM tools and LinkedIn for targeted outreach. My story Why I switched to a home-based job I decided to switch to a home-based job to achieve better work-life balance and spend more quality time with my family, while still being productive and focused in my career. Working from home also allows me to save time and energy from commuting, which I can redirect into delivering better results for the company. I've also found that I thrive in a remote setup, where I can manage my time efficiently and stay motivated in a comfortable environment. 03 My areas of expertise What I can do for you 04 Customer Support Excellence E-commerce Expertise Sales Development Support I provide timely, friendly, and accurate assistance via email, chat, or phone. My goal is to make every customer feel heard and valued. With experience in platforms like Shopify, I assist with order tracking, product questions, and returns. I ensure a smooth shopping experience for your customers. I’ve worked with lead generation and appointment setting. I make sure prospects are followed up with efficiently and professionally. How I work on a daily basis Lead Research & Outreach I begin my day by conducting targeted lead research using LinkedIn Sales Navigator, generating around 200 qualified leads daily. I ensure each prospect aligns with our campaign goals and university criteria. 05 Communication & Coordination I handle email correspondence and book appointments with potential candidates. Throughout the day, I also coordinate with my internal team to address any questions or updates related to the leads. Client Reporting At the end of each day, I compile and send a campaign update to our client— typically university directors—keeping them informed on progress, booked meetings, and overall campaign performance. Formal and online training Educational Background Bachelor of Arts in Mass Communication (Major in Broadcasting) Bulacan State University June 2014 – October 2017 (Completed second year) Virtual Assistant Services Level II TESDA Women’s Center August 29, 2024 – September 12, 2024 Career highlights Sales Development Representative HCDevelopment | January 2025 – Present Conduct lead research, manage email outreach, book appointments, and coordinate with the team to support university admissions campaigns. Employment History Support Advisor (E-commerce Account) TaskUs Ortigas | June 2022 – January 2025 Provided customer support via phone, chat, and email; assisted merchants in growing their online businesses; resolved complex issues efficiently. Customer Service Representative / QA Specialist / Trainer / Team Leader Inspiro Relia Inc. | July 2020 – January 2022 Handled customer inquiries, conducted quality assurance, trained new hires, and led a team to achieve service goals. 08 Career highlights Call Center Agent Sterling Global Call Center, Inc. | December 2019 – June 2020 Employment History 08 Managed inbound/outbound calls, resolved customer concerns, and promoted company products. Kapamilya Care Specialist iConnect Convergence Inc. | January 2017 – July 2017 Assisted customers with inquiries and promoted company services to improve satisfaction and sales. Types of clients I work with University Directors for MSBCE Programs I work closely with university directors overseeing the Master of Science in Business and Computer Engineering (MSBCE) programs. I provide tailored support to streamline their recruitment and admissions processes, helping them connect with prospective students effectively. Recruitment Managers for EMBA Programs I collaborate with recruitment managers for Executive MBA (EMBA) programs at a prestigious university in Singapore. My role involves assisting in identifying and engaging high-quality candidates, ensuring they meet their enrollment goals through consistent communication and detailed reporting. 09 My tools for online success Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Slack, Microsoft Teams Productivity apps I’m proficient in Google Calendar Google Workspace (Docs, Sheets, Drive, Gmail) LinkedIn Sales Navigator for lead research and outreach 11 Let's work together Email- Ways to reach out LinkedIn https://www.linkedin.com/in/rhodora-annepablo-95346b347/ Phone- 15