Rhoby Lyn Celis

RHOBY LYN CELIS PERSONAL PROFILE CONTACT Passionate individual servicing customers with efficient, effective, and excellent customer service - with timely, accurate, and professional results. - PROFESSIONAL GOALS 41 Burgos St., Concepcion, Malabon City Extremely motivated to work in a dynamic and SKILLS challenging environment where I can maximize and enhance my skills. I am seeking opportunities for learning, training, demonstrating Data entry and gaining strong experience teamwork abilities objectives. Time management EXPERIENCE Email management CUSTOMER SERVICE REPRESENTATIVE Customer Service Data Analysis TOOLS and contributing to the achievement of the organization's Customer Contact Technical Support while Buwelo Exactstar Subic Bay Corporation November 2022 - May 2025 Provided exceptional customer support through phone, email, and live chat, addressing inquiries, resolving complaints, and ensuring customer satisfaction. Handled high-volume environment while calls in maintaining a a fast-paced calm and professional manner. Resolved product or service issues by clarifying customer complaints, determining the issue, selecting and explaining the best solution, and following it up to ensure resolution. Maintained detailed records of customer interactions, transactions, comments, provided software. and complaints using EXPERIENCE COMMUNICATION GENERAL VIRTUAL ASSISTANT February 2024 - May 2025 (Part-time) Outsourced Managing calendars and scheduling appointments Email management (sorting, replying, organizing) Data entry and database management Following up with clients or team members Graphic creation using tools like Canva Ad hoc tasks INTERNSHIP Bureau of Internal Revenue November 2019 - Janaury 2020 Assisting different taxpayers and receiving different types of forms being submitted by the taxpayers themselves or representatives. Encoding Preparing documents for signature Assisting the “supervisor” of the assessment section in auditing purchases/invoices.