Rhina Marie Abregunda

Good day Mam/Sir. I am interested and excited to submit my proposal for the Customer Support agent position.

✅Customer Support Agent / Secretary in Oman for 2years.

✅ Purchasing staff for 1 year in 5 star Hotel.

✅I have been managing two popular online Shop in the Philippines for three years: Shopee and Tiktok.

Responsibilities:

• I was a part of the team that created an electronic wallet application for Oman and Egypt. I use Google Sheets in Microsoft Excel to search for all of the data merchants in Oman and Egypt.

• I am the one who added the merchant info on our admin page.

• I use Tasked in to create tasks for our project, manage our duty timing, and adhere to my boss's schedule.

• I use Microsoft Excel to handle the monthly invoice of our office's expenses.

• I take client calls regarding car rentals

• I worked as Purchasing Staff.

• I'm the one who calls at least three suppliers to place orders for the necessities at our hotel.

• I’m using Birch street apps to process Purchase orders and RFQs (Requests for Quotation)

• Encoding

• Accepting and signing all supplier invoices upon delivery.

• Editing such items using Capcut and Canva for editing Pictures and Videos to sell in my Shopee and Tiktok Shop.

• It is my responsibility to contact suppliers regarding customer orders.

• I deal with client issues via direct messages and emails.

• Promoting Seller Shop.

Tools that I've used:

🔹Microsoft word

🔹Microsoft excel

🔹Google sheet

🔹ChatGpt

🔹Outlook

🔹Taskedin

🔹Birchstreet

🔹Capcut for editing

🔹Canva

🔹Admin website