Rhea Omagay

RHEA G. OMAGAY PROFILE CONTACT - --Brgy. Quezon San Carlos City Neg. Occ. Philippines,6127 www.linkedin.com/in/rheaomagay EDUCATION- CENTRAL PHILIPPINE STATE UNIVERSITY SAN CARLOS CITY NEG. OCC. Bachelor of science in information technology- QUEZON NATIONAL HIGHSCHOOL BRGY. QUEZON SAN CARLOS CITY Senior Highschool SKILLS Project Management Basic networking Teamwork contanct center CRM tools Leadership Excellent Communication skills Html, css , JavaScript, database prototyping canva designing microsoft office LANGUAGES English (Fluent) Filipino (Fluent) Cebuano (expert) I AM A DYNAMIC IT GRADUATE WITH OVER ONE YEAR’S EXPERIENCE IN THE BPO INDUSTRY AND A HIGH LEVEL OF COMPETENCY IN TECHNOLOGY AND CUSTOMER SERVICE. ABLE TO EASILY IDENTIFY AND RECTIFY TECHNICAL DIFFICULTIES AND PROVIDE GREAT SUPPORT, I HAVE DEVELOPED MY COMMUNICATION AND PROBLEM-SOLVING SKILLS IN PAST ROLES. I AM NOW EAGER TO APPLY MY TECHNICAL KNOWLEDGE AND HANDS-ON EXPERIENCE WITHIN A HIGHLYPROGRESSIVE IT TEAM, AND BRING INNOVATIVE IDEAS AND IMPROVED USER EXPERIENCE. I AM ALWAYS ENTHUSIASTIC TO LEARN NEW THINGS AND HAVE A POSITIVE DISPOSITION TOWARDS CONTINUOUS IMPROVEMENT. WORK EXPERIENCE IQOR -Bacolod City Customer Service Representative Sept. 23, 2024 - April 01 ,2025 Customer Service Representative (CSR) role, involves handling customer inquiries and issues related to telecommunications services, such as phone, internet, billing concerns and mobile services. TGC telegate Call center services Lead generator specialist -outbound calls April 2024- October 2024 Telequalifier assess the potential customer's insurance needs by asking targeted questions about their coverage requirements, current insurance status, financial situation, and future plans. Determine if the lead meets the basic qualification criteria for the insurance products offered. This includes factors such as age, health status, and income. Startpoint I.T solution Lead generation specialist/Telequalifieroutbound calls March 2023- April 2024 Telequalifiers, play a crucial role in both travel and insurance companies by ensuring potential leads are properly vetted before passing them on to sales teams Parasat cable tv Inc Technical assistant crew intern Sept.05 2023-Dec. 30 2023 Technical Assistant Crew Intern at an internet connection company typically supports the technical team in various aspects of providing and maintaining internet services. REFERENCES JANUFEL APURADO EMPIREONE BPO SOLUTIONS TEAM LEADER CHRIS JHON VICHO ID#:-