Rhea Omagay

As an IT graduate with a solid academic foundation and practical experience in both customer service and lead generation, I believe I am well-equipped to contribute to any forward-thinking organization. I have at least seven months of hands-on experience in a telecommunications (Telco) customer service account and nearly a year of experience as a lead generation specialist. These roles have shaped my ability to communicate effectively, understand customer behavior, and apply technical knowledge to real-world challenges.

In my Telco customer service role, I interacted with various customers daily, addressing inquiries, resolving technical issues, and providing clear and efficient support. This experience allowed me to build strong problem-solving skills and improve my ability to remain calm and professional under pressure. I became comfortable using CRM tools, handling high-volume calls, and maintaining a positive customer experience, which are all vital in service-focused environments.

Meanwhile, as a lead generation specialist, I developed expertise in identifying potential clients, initiating contact, and nurturing leads into prospects. I used a mix of research, communication, and sales techniques to generate interest and set appointments. This role honed my skills in data management, prospect qualification, and persuasive communication—all of which are essential in sales and marketing roles. I also gained confidence working independently and meeting performance metrics.

Combining my IT background with experience in customer service and lead generation gives me a unique advantage. I understand the importance of technology in driving business success and can communicate technical concepts in a way that’s easy for clients and team members to understand. My adaptability, eagerness to learn, and strong interpersonal skills allow me to thrive in dynamic environments.

I am passionate about growing professionally and contributing to a company where I can apply my diverse skills. Whether it’s providing excellent service, generating leads, or supporting tech-related processes, I am committed to delivering results and supporting business goals.

Overall I bring a well-rounded profile with a blend of IT knowledge, customer service expertise, and lead generation experience. I am confident that my skill set, professionalism, and dedication make me a valuable candidate ready to take on new challenges and grow within a supportive team.