RHEA SAMSON
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Executive Assistant
Sta, Rosa City, Laguna,
Philippines
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ABOUT ME
Possessing 15 years of extensive experience in customer service and three years in finance, I have honed my
analytical skills and refined my attention to detail. My focused, results-driven approach is complemented by a
flawless work ethic. I thrive in interpersonal communication, and I possess a deep understanding of business
objectives, enabling me to excel in diverse professional environments.
I am an ambivert, a blend of extrovert and introvert. I thrive on the thrill of extreme outdoor activities and
sports, yet I equally cherish my solitude.
WORK
NOV 2023 Present
ATHENA GO
Executive Partner
Managing executive's schedule, including scheduling meetings, appointments,
and events, and ensuring that the executive is aware of their upcoming
commitments.
Planning and coordinating travel arrangements, including booking flights, hotels,
transportation, and preparing itineraries.
Providing general administrative support such as drafting correspondence,
preparing presentations, filing documents, and maintaining organized records.
OCT 2020 OCT 2023
SYNCHRONY GLOBAL SERVICES, INC.
Cash Accounting Manager / General Ledger Specialist
Performed close activities including checklist, validation reports, reconciliations,
and other administrative items
Participated in weekly & monthly dashboard calls with the Accounting Team in
different sites
MAY 2013 OCT 2020
MAR 2008MAY 2013
Customer Experience Specialist/ Subject Matter Expert
Scheduled monthly enterprise calibration session with Raters, Customer Service
Managers, Quality Managers, Quality Specialists, and Compliance Team
Identified opportunities for improvement from the calls
Conducted redundant coaching sessions based on identified opportunities
Facilitated process huddles regularly to ensure ongoing improvement
Customer Service Representative
Handled customers inquiries regarding their credit card bill
Processed payments over the phone and fee waiver requests
Submitted disputes on unauthorized transactions and reported lost/ stolen cards
NOV 2004MAR 2008
CONVERGYS PHILS.
Customer Service Representative
Handled consumer disputes and inquiries regarding their credit report
Handled billing inquiries and disputes on cable billing statements
Assisted customers with technical issues on their cable box
EDUCATION
2000 - 2004
TASK EXPERTISE
COLEGIO DE SAN JUAN DE LETRAN
Bachelor’s Degree, Commerce major
in Management Accounting
Customer Service
Effective Communication
Financial Analysis
Administrative Support
PROFICIENCY IN TOOLS
INTERESTS
MS Excel
MS Word
MS PowerPoint
MS Teams
Outlook
Zoom
Slack
Airtable
Dogs
Movies
Music
Gmail
Google Docs
Google Sheets
Google Slides
Google Meet
