Rhea G. Samson

I have 19 years of experience in the BPO industry, during which I gained critical expertise in customer service. I began as a customer service representative supporting a credit reporting agency, a cable company, and later a financial institution. In these roles, I handled customer disputes, processed payments, and provided billing explanations. Due to my high performance, I was recognized as one of the top associates and was subsequently promoted to roles such as floorwalker, subject matter expert, and call quality specialist, based on consistently high-quality scores and positive customer feedback.

During the pandemic, I joined the Finance team as a General Ledger Specialist and later as a Cash Accounting Manager, where my analytical skills and attention to detail were honed. Subsequently, I transitioned to the freelancing world. In one role, I assisted the CEO/founder of a startup business by managing his inbox, calendar, and travel arrangements. I also took on additional tasks to help alleviate his workload and free up his time.

I am a fast learner and can work with minimal supervision. I communicate confidently with customers, leaders, and stakeholders. Given my extensive experience, shift timing is not an issue for me; I am flexible and can work in different time zones. Additionally, if business needs require it, I am willing to extend my hours beyond my scheduled shift. I am proficient in Microsoft Excel and Microsoft PowerPoint, having been tasked with presenting dashboards to leaders and leading calibration calls. My colleagues can attest to my strong work ethic, dependability, and commitment to delivering results.