Rhea Angela Galeos

RHEA ANGELA D. GALEOS 33 Fulton St. Lahug, Cebu City-- OBJECTIVES Seeking for a position that will utilize my experiences, knowledge and skills for a long-term career. EDUCATIONAL BACKGROUND College STI-CEBU Business Administration, Major in Operations Management November, 2013 – March, 2015 St. Theresa’s College Business Administration, Major in Entrepreneurship June, 2008 - March, 2011 High School University of Southern Philippines Foundation June, 2004 – March, 2008 Elementary Catmondaan Elementary School June, 1998 – March, 2004 Skills Computer skills (Google docs, Micrsoft Office, etc) Leadership and social skills Excellent oral and written communication skills Work Experience GO-VA Pty LTD Virtual Assistant / Data Mining / List Verifier / List Builder March, 2016 – June, 2017 (1 year and 3 months) Job Description: 1. Calls out possible event attendees to educate of the events the company is organizing. 2. Calls out previous attendees to confirm if they will be attending the current event. 3. Sends and replies to emails regarding enquiries or clarifications as well as invites. 4. Does research to make sure that the company's database is up to date. 5. Calls out and obtain information of potential partner companies or organizations to broaden the company's network. 6. Creates list of people/contacts for specific events and activities. QBE ANZ Insurance Claims Officer June, 2015 – December, 2015 (6 months) Job Description: 1. Lodges insureds' claims. Tries to get as much details as possible in relation to the claim and makes sure all information lodged are accurate. 2. Helps insured in verifying status of their claims or policies. 3. Determines if the claim is valid or not and does education for insured to better understand his or her current policy. 4. If I find out that the policy is not best for the insured, I helped in coordinating with Sales/Policies Team in updating the insured's account with the insured's approval and decision. Teleperformance Telstra Bigpond Technical Support Representative April, 2013 – December, 2014 (1 year and 8 months) Job Description: 1. Worked for Telstra account. 2. Helps in troubleshooting customers' internet (ADSL) connection. 3. Does basic troubleshooting for their phone lines making sure it is not the reason of their internet connection problem. 4. Helps in configuring wifi connection to their wireless devices. 5. Checks customers' account to make sure they are up to date. 6. Recommends better plans the customers can take advantage based on their needs, location, and budget. 7. Lodges and handles basic complaints. Convergys Comcast Technical Support Representative April, 2011 – October, 2012 (1 year and 6 months) Job Description: 1. Was responsible in making sure that customers' phone and internet connection are up and stable by doing basic troubleshooting through chat. 2. Was also responsible in setting up appointments for issues that need physical attention. 3. Did cross-selling to make sure that the customer has the best plan fit for him/her. References: Stephanie Cabigon GO-VA Results Coach / Supervisor- Marnie Aliviado GO-VA General Manager- James Delos Santos Telstra Bigpond Supervisor - /-