Rhaven R. Barcelon
Address: 226 Fortuna St., Binondo, Manila
Mobile No.: -
Email Address:-Career Objective: Leveraging 6 years of experience in Technical Support to contribute
to the company’s success through my Web hosting (Wordpress/cPanel/Website
Builders), Domain and DNS management, Google Workspace Suite related services
and Email troubleshooting skills.
Work Experiences
❖Operations Technical Support Rep III (Google Workspace)
Telus International Philippines, Inc.
March 02, 2022 - May 31, 2024
Duties & Responsibilities:
Support Google Workspace products and other Google Services
Upsell subscription plans and Gemini
Solve Google Calendar issues, Google Drive (Word, Sheets)
Guide users in using Google Admin Console
❖Associate - CS Phone (GoDaddy)
Sutherland Global Services, Inc.
December 3, 2018 – January 15, 2022
Duties & Responsibilities:
Support GoDaddy Website & domain products
Troubleshoot Office 365 email
Solve Wordpress errors
Cross-sell essential website add-ons like SSL, SiteLock
❖Technical Support Representative (Hostgator)
SPiCRM ( A Relia Group Company) / Inspiro
November 17, 2017- July 19, 2018
Duties & Responsibilities:
Support HostGator Hosting products
Troubleshoot common website issues (2**, 3**, 4**, 5** errors)
Use phpMyAdmin
cPanel Hosting
❖Government Employee
S.P.E.S. (Special Program for Employment of Students)
April-June 2014
Seminars and Trainings Attended
❖Personality Development Course
Mayon International Career, Legazpi City, Albay
October 7-11, 2016
Special Skills
❖Web Hosting, Designing and Building
❖Email/Website Hosting & Troubleshooting
❖Basic knowledge in WordPress/ php coding
❖Cross-Selling / Upselling
❖Google Workspace Suite proficient
❖Chat Support (up to 4 concurrencies)
❖Exceptional Customer Service
Educational Attainment
❖Bachelor of Secondary Education Major in Mathematics
Laguna University -)
Brgy. Bubukal, Sta. Cruz, Laguna
Undergraduate
❖Jose Abad Santos High School -)
Numancia St., Binondo, Manila
Secondary
❖Pedro Guevara Elementary School -)
San Fernando St., Binondo, Manila
Elementary
Personal Information
Age:
Birthday:
Place of Birth:
Civil Status:
Nationality:
Languages Spoken:
Religion:
25 years old
August 15, 1998
Real, Quezon
Single
Filipino
English (C1 - Advanced)
Born Again Christian
Character References:
❖Dan Andrew De Dios
Team Leader at Google Workspace-
❖Mark Stephen Mirabueno
Trainer at Mayon International Career-
❖Dominic Gil Cristobal
Co-worker at SPiCRM-
