Rhaven Barcelon

I am a highly motivated and results-oriented professional with over 6 years of experience in providing technical support across diverse platforms, including web hosting, domain management, and Google Workspace Suite. My career has been defined by a commitment to delivering exceptional customer service and a proven ability to troubleshoot complex technical issues effectively. 

In my most recent role as an Operations Technical Support Representative III at Telus International Philippines, Inc., I was responsible for supporting Google Workspace products and other Google services. This involved not only resolving technical problems related to Google Calendar and Google Drive (Word, Sheets) but also guiding users through the intricacies of the Google Admin Console and upselling subscription plans. My ability to quickly learn and adapt to new technologies was crucial in this role, as was my focus on providing clear and concise guidance to users with varying levels of technical proficiency.

Prior to my work with Google Workspace, I honed my skills at Sutherland Global Services, Inc., where I worked as an Associate - CS Phone, supporting GoDaddy's website and domain products. This position required a strong understanding of website infrastructure, including troubleshooting WordPress errors and Office 365 email issues. Furthermore, I developed my sales acumen by cross-selling essential website add-ons such as SSL and SiteLock, demonstrating my ability to identify customer needs and provide valuable solutions.

My foundation in technical support was established at Inspiro, where I served as a Technical Support Representative for HostGator Hosting products. In this role, I gained significant experience in troubleshooting common website problems, utilizing phpMyAdmin, and working with cPanel hosting environments. This experience provided me with a comprehensive understanding of the critical elements of website management and the importance of efficient problem resolution.

Beyond my technical capabilities, I possess a strong set of soft skills that enhance my effectiveness in a customer support environment. I am proficient in chat support, handling up to 4 concurrent sessions, and I excel at cross-selling and upselling relevant products and services. My commitment to exceptional customer service is unwavering, driven by a genuine desire to help users and ensure their satisfaction.

While my professional background is rich in technical support, I also have a background in education, having pursued a Bachelor of Secondary Education Major in Mathematics. This educational foundation has equipped me with strong analytical and problem-solving skills, which are highly transferable to the technical field.

I am a quick learner, adaptable, and possess excellent communication skills. I am eager to leverage my skills and experience to contribute to a company's success by providing top-notch technical support and customer service.