Rhadzmar Sombilon

Rhadzmar Sombilon Aspiring Virtual Assistant with almost 2 years of experience in customer support and content moderation/process associate. Skilled in handling administrative tasks, managing communications, and providing tech support across multiple platforms. Adept in using tools like Google Workspace, Microsoft Office, and Zoom. Known for strong problemsolving skills, adaptability, and ability to work independently. Eager to bring exceptional service, professionalism, and DOB : 06/14/1998 reliability to a virtual support role. Experience Process Associate/Content Moderator Feb. 2022- July 2023 GENPACT Assisted users via live chat in appealing account suspensions and addressing concerns about hacked accounts or suspicious activities. Provided step-by-step guidance on account recovery processes and collaborated with internal teams to ensure timely resolutions. Nov. 2021 - Jan. 2022 Technical Support Representative Sitel Assisted customers via phone in troubleshooting HP printer issues and effectively upsold products such as ink cartridges and upgraded printer models, by identifying customer needs and recommending suitable solutions. Maintained a high level of customer satisfaction through proactive support and personalized product recommendations. Education Skills Professional written and verbal communication Excellent time management and independently and CLARET COLLEGE OF ISABELA - BACHELOR OF SCIENCE IN COMPUTER SCIENCE organizational skills Ability to work prioritize tasks effectively Knowledge of social media platforms Proficient Skills on MS Offices Products Responsibilities Sport Club President in Freshman year in College Adaptability and Flexibility to changing situations Google Workspace (Docs, Sheets, Drive, Gmail, Calendar) Microsoft Office (Word, Excel, Outlook) Chat platforms (Zoom, Skype, Microsoft Teams) File-sharing platforms (Dropbox, Google Curricular President in Sophomore in College Departmental Vice-President in Junior Year in College Departmental President in Senior year in College Drive) Isabela City, Basilan Prov. Phiippines - -