Reyniel Ferrer

Reyniel Ferrer O P E R AT I O N S E X EC U T I V E --m Casili Hills Subdivision, Paseo Carlos Antonio, Mandaue City, Mandaue, 6014, Philippines WORK EXPERIENCE Opera ons Execu ve World Remit / Cebu City / Jul 2018 - Sep 2020 ▪ Communica ng both internally with customer service and the opera ons teams in Denver and London, as well as with our external partners ▪ Spot trends and an cipate if its a one-off issue or part of a bigger problem ▪ Work relessly in the background to ensure that customers’ hard-earned money arrive seamlessly to their loved ones fast. ABOUT ME • Hard-working Opera ons Execu ve with a focus on driving customer sa sfac on. A highly skilled communicator and team player. • Driven to achieve the best results for customers. • Completed 100% effec ve Lean Six Sigma Yellow Belt ( September 2019) Cer ficate number: ldhrr8fnM4 HOBBIES Photography, Singing, Cooking, Video Edi ng ▪ Iden fy and solve key customer pain points in order to enhance the customer experience. ▪ We support the Customer Service team by communica ng with our external partners deal with escala ons and ac on more complex tasks that aim to solve problems before they become an issue for customers. ▪ Lots of digging around to understand the problem ▪ Help make our processes be er Player Support Specialist Teleperformance / Cebu City / Oct 2012 - Jul 2016 • Customer Complain • Account Recovery • Basic Billing inquiries • Ban Appeals • Refunds • Forum Modera on • FAQ's E D U C AT I O N Bachelor of Science Mindanao Polytechnic College / General Santos City / 2011 PERSONAL D E TA I L S Date of birth ▪ Bachelor of Science in Hotel and Restaurant Management Major in Hospitality Management April 22, 1990 SKILLS Na onality Team Player Calm under pressure Fast Learner Hard-worker Goal se ng [So ware] proficiency Computer Literate English Communica on skills Filipino Marital status Single REFERENCES Joseph Remulta WorldRemit-- Kathleen Joyce Carmona WorldRemit-- INTERNSHIP Vessel Appren ce SuperFerry / General Santos City / Feb 2011 - Mar 2011 ▪ 240hrs Appren ceship-By-Experience covering (vessel familiariza on, hotel opera on, and basic safety onboard SuperFerry5 & SuperFerry1) Housekeeper/Bartender/Waiter Dolores Hotels and Resorts / General Santos City / Apr 2010 - May 2010 ▪ 240hrs On-Job-Training in Hotel Dolores and Dolores Tropicana resort covering (housekeeping, bar opera on and kitchen opera on)