RM
REYNER MOSES REYES
CUSTOMER SERVICE
REPRESENTATIVE
EDUCATION
2013 - 2018
PROFILE SUMMARY
Management
As a Customer Service Representative, I have developed strong skills in
understanding and patience when working and communicating with clients. My
experience has taught me how to handle various challenges with a solutionoriented approach. I am a hardworking individual who thrives on overcoming
challenges, and I have continuously sought opportunities to grow in my field.
With 5 years of experience in both Technical Support and Customer Service,
SKILLS
WORK EXPERIENCE
Critical Thinking
Ubiquity
Customer Service Representative
FAR EASTERN UNIVERSITY
Bachelor of Science in Business
Administration Major in Business
Communication Skill
Team Player
Time Management
Multi- Tasking
VERSAPAY (FINANCIAL ACCOUNT)
As a B2B Customer Service, my primary responsibility is to assist
customers with managing their invoices and navigating their
online payment portal. I address inquiries related to invoice details,
payment statuses, and any discrepancies.
Concentrix
Customer Service Representative
LANGUAGES
English: Fluent
Filipino: Fluent
AUGUST 2024 - PRESENT
NOVEMBER 2018 - 2024
Truist Bank (Financial account)
My primary responsibility is to assist customers with managing
their daily transactions and providing detailed information
regarding their debit or credit card activity.
BED, BATH AND BEYOND Retail Account)
I provide chat support for online orders, addressing inquiries
related to order status, product details, and price matching. I am
also responsible for order follow-ups.
AT&T Digital Assistance Center (TELCO)
As a Digital Account Representative, my primary responsibility is to
manage and facilitate the password reset process for clients' online
accounts. This includes verifying account ownership, ensuring
security protocols are followed, and assisting customers in
regaining access to their digital profiles.
