Reyna Sierra P. Rovelo

REYNA SIERRA P. ROVELO  008 M.h del Pilar St., Ilawod 3, Daraga, Albay 4501 - -Dynamic, hardworking and service-oriented professional with demonstrated ability to undertake a variety of simple to advanced tasks. An experienced Virtual Assistant and Support Manager of an E-commerce Site. Exhibit a wide understanding of business operations and administrative processes and systems. Proficient in web research and has proven expertise in publicizing and marketing services, internally and externally, through publicity material, demonstrations, presentations and/or social media. CORE COMPETENCIES  Administrative Support  Web Research  Appointment Setting  Marketing/Lead Generation  Time Management  Copywriting  Customer Service  Multiple Tasks Management  Proofreading CAREER PROFILE DSWD: KALAHI CIDSS-NCDDP – Legazpi, Albay Community Empowerment Facilitator. Sept – Dec 2016  Successfully managed to increase the participation rate of the community through proper motivation and encouragement, to wit: 30% Pantawid household beneficiaries are employed during sub-project implementation. 50% of Pantawid household beneficiaries benefiting from the sub-projects. 30% of jobs generated during SP construction benefit women  Ensured 80% of the reported grievances were resolved  Consistently submitted all required outputs and documents on time  Maintained a strong and good interpersonal relationship with the barangays  Managed to handle two prioritized island barangays with zero deficiency in the completion of the RFRs AIR-MET SCIENTIFIC – Melbourne, Australia Service Coordinator. Nov 2013 to June 2014  Increased return of instruments / equipment for service and calibration.  Consistently managed dashboards and database to ensure that all work is quoted and invoiced.  Actively sought purchase orders from customers. EHB-BPO, LLC – WeDoYourEssay.com & ResumeServicePlus.com Web Administrator & Outbound Sales Person. Apr 2012 to Mar 21013  Recognized as Employee of the Month for 3 consecutive times.  Overturned company sales from stagnant to constructive levels for both essay and resume projects.  Coordinated all communications between customers and writers via phone calls, emails, chats, & CRM . E – VALUE STORES, LLC – eValueStores.com Support Manager. Jun to Nov 2011  Increased brand awareness & product sales using effective and diverse marketing techniques.  Directly placed in-charge of all the operations in the company by the owner himself.  Functioned as the central information personnel between Management and Vendors. ICSEC – KAPLAN, Legazpi City Marketing Assistant. Mar 2010 to Mar 2011  Successfully increased enrollees for the major programs, such as: NLE and NCLEX reviews.  Invited key speakers and professionals to lead seminars & events sponsored by the company.  Coordinated with the local and/or social media for company promotions and program advertisements . CONVERGYS PHILIPPINES, Ortigas Center, Pasig City Customer Service Associate. Aug to Dec 2009  Hailed as the Top 3 Seller during the entire tenure in the company.  Delivered commendable customer service through proactive listening and problem solving techniques with quick turnaround time.  Employed not just problem solving services to customers but also products offered by the agency . EDUCATION BICOL UNIVERSITY COLLEGE OF ARTS AND LETTERS, Legazpi City Bachelor of Communication Arts – Major in Journalism. 2009