Reyna Refuerzo

- Reyna Refuerzo + - Skype ID: reynadoe Goal-oriented and results-driven professional with strong experience in relationship management, technical recruitment, and sourcing. Strong ability to ensure deadlines are met and client’s goals are achieved through superior customer service skills, thus adding longterm value across multiple industries. CORE COMPETENCIES: Hospitality: • • • • • • • • • • Performing diverse responsibilities in fast-paced, customer-centric hotel positions—including scheduling, guest service, and report generation—to ensure outstanding guest experiences. Demonstrating a steadfast commitment to providing excellent support while streamlining operations and facilitating hotel success. Provide effective customer service Provide cost efficiency and profitability. Possesses exceptional relationship-building and interpersonal skills Communicates passionately, effectively, and persuasively across a diverse set of clients and customers Inspires, motivates, coaches, and develops others. Listens well and continuously learns and seeks advice and feedback from others. Relentlessly pursues improvement and results. Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities. Creates a culture of mutual accountability. Analyzes and problem solves at highly developed level. Outstanding organizational skills and high attention to detail Demonstrates an ability to manage conflict, build consensus, and facilitate problem-solving and collaboration among various parties. RECRUITMENT: • Capability to quickly grasp new ideas and concepts in technical and non-technical domains • Effective communicator with candidates of all levels • Expertise in Branding, Sourcing, and Marketing • Handles training to new Head hunters, Phone screeners etc. • Proficient in use of Microsoft Word, Excel, PowerPoint, Outlook • Ability to build and maintain strong professional relationships • Accurate, detail oriented and highly organized to effectively manage tasks • Exceptional critical reasoning • Knowledgeable in cross-cultural communication and management • Technical recruitment for multiple industries the USA, including Financial, Insurance, and Healthcare clients • Experienced in acquiring talent for Full-Time and Contract (W2 Consultants, Independent Contractors, and Vendor Subcontractors) positions • Familiar with multiple job boards, including Monster, DICE, CareerBuilder, Zip Recruiter and Applicant Tracking Systems (Bullhorn) etc. • Expertise in full-lifecycle recruitment best practices • Passionate about results and recruiting • Extensive experience in providing leadership to Associates Reyna Refuerzo 2019 Employment History Reservations /Virtual Assistant Elite Lifestyle Journey • • • • • • • October 2014 –April 2019 Assist customers with booking hotel rooms, car rentals, flights, and a host of other services typically in the hospitality, industries Interact with customers in person, online, and over the phone to answer questions, make suggestions, and book reservations. Makes sure the requested dates, products, or services are available, and completes the reservation with a friendly attitude. Work flexible schedules that often include evenings, weekends, and holidays due to the around-the-clock nature of the hospitality industry. Offer additional products and services to customers or assist customers in signing up for rewards programs for special offers and deals. Processes payments and issues receipts. When a customer wants to make a cancelation or is unsatisfied with their reservation, we process and issue refunds according to company policy. Handle Customer Complaints Senior Hiring Manager Company Confidential – due to NDA • • • • • • • • August 2007 –September 2014 Responsible for the sourcing and placement of information technology professionals for our Fortune 500 clients, across all US locations for contract and/or full-time assignments. Interview IT professionals to assess fit for clients complex requirements Inform qualified candidates on relevant details and negotiate competitive compensation package (Salary and Hourly) Guide placed consultants through onboarding process, including offer, acceptance, contract, employment documentation, background check, and client start instructions Working with major vendor management systems (VMS) such as Fieldglass, Beeline or CORE (Central Order Requisition Entry) from which we receive all of our requisitions on a daily basis. Worked with job boards such as Monster, DICE, CareerBuilder, Zip Recruiter and Applicant Tracking Systems(Bullhorn). Adept in creating Boolean search strings to source qualified candidates. Post new requisitions to various job boards to attract the best talent Sourced/placed candidates in a variety of areas including, but not limited to, Program Management, Project Management, Project Coordination, Solution & Application Architecture, Business Analysis, Data Analysis, Data Warehousing, Business Intelligence, Middleware Engineering, Network Engineering, Database Administration, Quality Assurance, Software Programming – Front & Back End Development Education College St Paul University Philippines BS Psychology 2001 – 2005 Reyna Refuerzo High School St. Joseph’s College, Quezon City 1997 - 2001 2019 Reyna Refuerzo 2019