Reyna Refuerzo

Hospitality

• Performing diverse responsibilities in fast-paced, customer-centric hotel positions—including scheduling, guest service, and report generation—to ensure outstanding guest experiences.
• Demonstrating a steadfast commitment to providing excellent support while streamlining operations and facilitating hotel success.
• Provide effective customer service
• Provide cost efficiency and profitability.
• Possesses exceptional relationship-building and interpersonal skills
• Communicates passionately, effectively, and persuasively across a diverse set of clients and customers
• Inspires, motivates, coaches, and develops others. Listens well and continuously learns and seeks advice and feedback from others.
• Relentlessly pursues improvement and results. Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities. Creates a culture of mutual accountability. 
• Analyzes and problem solves at highly developed level. Outstanding organizational skills and high attention to detail 
• Demonstrates an ability to manage conflict, build consensus, and facilitate problem-solving and collaboration among various parties.

Recruitment:

·      Capability to quickly grasp new ideas and concepts in technical and non-technical domains

• Effective communicator with candidates of all levels
• Expertise in Branding, Sourcing, and Marketing
• Handles training to new Head hunters, Phone screeners etc.
• Proficient in use of Microsoft Word, Excel, PowerPoint, Outlook
• Ability to build and maintain strong professional relationships
• Accurate, detail oriented and highly organized to effectively manage tasks
• Exceptional critical reasoning
• Knowledgeable in cross-cultural communication and management
• Technical recruitment for multiple industries the USA, including Financial, Insurance, and Healthcare clients
• Experienced in acquiring talent for Full-Time and Contract (W2 Consultants, Independent Contractors, and Vendor Subcontractors) positions
• Familiar with multiple job boards, including Monster, DICE, CareerBuilder, Zip Recruiter and Applicant Tracking Systems (Bullhorn) etc.
• Expertise in full-lifecycle recruitment best practices
• Passionate about results and recruiting
• Extensive experience in providing leadership to Associates