Rexie J. Silos

 REXIE JONIEGA SILOS, CCNA B1 L8 Palm Ridge Subd. Panacan Davao City, Davao Region 8000 Phone: - Email:- Professional Summary Service-oriented Content Developer with more than seven years of experience in fast-paced technical environment. Core competencies include reading, writing, listening, and speaking skills as well as excellent communication and time management skills. Highly-motivated of achieving exceptional results in both phone and online content support. Handles tasks with accuracy and efficiency. Skills Computers and Electronics Active Listening Reading Comprehension English Language Time Management Coordination Troubleshooting Installation Customer Service Speaking Critical Thinking Proofreading and Editing Writing Instructing Engineering and Technology Operations Analysis Experience Content Developer II for Cisco Systems Corp. (November 2015 – Present) Concentrix Services Corporation Perform software and hardware testing and simulation for the accuracy of generated contents. Compose and send weekly, monthly and quarterly reports. Review work done by others to check correct spelling and grammar, ensure that format policies are followed, and recommend revisions and updates. Use computers for various applications, such as database management and word processing. Create, enhance, and upload technical content to databases for online publishing. Provide services to customers, by creating and publishing How-To and Troubleshooting articles. Conduct researches to find needed information, using provided sources and materials for content generation. Develop and maintain internal and external company websites. Content Developer II for eSupport Linksys & Belkin (June 2013 – October 2015) Concentrix Services Corporation Perform software and hardware testing and simulation for the accuracy of generated contents. Compose and send weekly, monthly and quarterly reports. Review work done by others to check correct spelling and grammar, ensure that format policies are followed, and recommend revisions and updates. Use computers for various applications, such as database management and word processing. Create, enhance, and upload technical content to databases for online publishing. Provide services to customers, by creating and publishing How-To and Troubleshooting articles. Conduct researches to find needed information, using provided sources and materials for content generation. Develop and maintain internal and external company websites. Content Developer I for eSupport Linksys & Belkin (July 2010 – May2013) Concentrix Services Corporation Use computers for various applications, such as database management and word processing. Create, enhance, and upload technical content to databases for online publishing. Provide services to customers, by creating and publishing How-To and Troubleshooting articles. Conduct researches to find needed information, using provided sources and materials for content generation. Develop and maintain internal and external company websites. Technical Support Representative for Linksys (August 2008 – June 2010) Concentrix Services Corporation Answer calls and user inquiries regarding computer software or hardware operation to resolve problems. Assist users in setting up equipment, performing or ensuring proper installation of cables and appropriate software. Walk-through users in the installation and troubleshooting of hardware, software, or peripheral equipment, following design or installation specifications. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refer major hardware and software problems or defective products to next level support for service. Customer Support Representative for Linksys (March 2008 – July 2008) Answer calls and user inquiries regarding computer software or hardware operation to resolve problems. Assist in the installation of hardware using the recommended software following design or installation specification Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Refer major hardware and software problems or defective products to next level support for service. Trainings and Certifications Cisco Certified Networking Associate (CCNA) December 18, 2015 Education Associate in Computer Technology Davao City, Davao Region University of Mindanao March 1996