Ressika Epelu

Ressika Epelu Crum Lynne, PA 19022-- Professional Summary Resourceful, Eager Learning individual who is looking to expand my knowledge Work Experience Freelancer Present Freelance Transcription • Transcribed audio recordings, video recordings, YouTube videos, podcast, seminars, zoom meetings, ensuring accuracy and attention to detail • Reviewed and edited transcriptions for grammar, punctuation, and clarity • Utilized transcription software and tools to enhance efficiency and accuracy in the transcription process • Closely followed client guidelines and formatting requirements to deliver transcripts that meet their specific needs • Researched unfamiliar terms or topics to ensure accurate representation in the transcription Logo/Template/Banner/ Design • Effectively communicate with clients via e-mail or virtual meetings • Closely follow client's guidelines in regard to their niche and what they are looking for in their design • Unlimited revisions • Main goal is customer satisfaction! Medical Assistant AdventHealth Medical Group West FL OBGYN-Tampa, FL August 2022 to October 2023 • • • • • • • • • • Assisted in minor procedures Perform blood draws Measured accurate vital signs Performed numerous administrative duties Cleaned patient rooms Assisted with charting Prep charts for provider Answer phones/make phone calls Schedule appointments Submitting and following up on Prior Authorizations Medical Assistant Alls Well Temp for AHMG OBGYN-Tampa, FL July 2021 to July 2022 • Assisted in minor procedures • • • • • • • • • Perform blood draws Measured accurate vital signs Performed numerous administrative duties Cleaned patient rooms Assisted with charting Prep charts for provider Answer phones/make phone calls Schedule appointments Submitting and following up on prior authorizations Medical Assistant Mona N. Suzuki, MD - Internal Medicine-‘Aiea, HI August 2018 to April 2021 • • • • • • • • • • • • • • • Assisted physicians with checking in/checking out patients Taking vital signs (blood pressure, pulse, temperature, weight, height) Interviewed and engaged patients to obtain medical history EKG procedures Occult tests Administering shots PFT/Spirometry Medical record requests from insurances Nebulizer treatments Glucose testing Scheduling patients / Referrals Prepared prescription refill requests on behalf of physician to prevent lags Submitting prior authorizations / speaking with insurance companies as needed Kept facility stocked with necessary supplies, equipment, and instruments Scanning / abstracting medical records Cashier /Sales Floor Associate Ross Dress for Less-Waikīkī, HI June 2016 to March 2019 • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit. • Maintained accurate and attractive merchandise displays to maximize purchases. • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy. • Increased customer service feedback scores by delivering outstanding service to customers daily. • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty. • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement. • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed. • Assisted in ringing up sales at registers and bagging merchandise. • Supported managers with organizing store and showcasing new items in eye-catching displays. Office Clerk Republic Parking-Honolulu, HI March 2015 to November 2015 • Collected and entered payment data into system, maintaining complete confidentiality and accuracy. • Delivered customer support and service experiences to promote more effective office environment. • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters. • As a parking lot attendant I delivered excellent customer service • Taking care of payments • Assisting with bank deposits Education Associate of Science in Medical Assisting Kapiolani Community College - Honolulu, HI January 2015 to May 2018 Attended HOSA Competition in 2017 Skills • Laboratory Experience • Customer service • EMR Systems • Phlebotomy • Conflict management • Medical terminology • Experience Administering Injections • Vital signs • Stocking • Medical records • Insurance verification • Experience with EHR (used EPIC) • Medical Office Experience • Customer support • Office experience • Patient Care • Cash register • Venipuncture • Human anatomy and physiology • Medical scheduling • Stocking • Athenahealth Certifications and Licenses BLS Certification Certified Medical Assistant October 2022 to October 2027 recertification in Oct 2022 Certified Medical Assistant August 2017 to October 2022 AED Certification CPR Certification Assessments Nursing assistant skills — Proficient May 2021 Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient Medical terminology — Proficient September 2024 Understanding and using medical terminology Full results: Proficient Basic attention to detail — Proficient May 2021 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient Attention to detail — Proficient September 2024 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.