Renosh K Gopinath

 RENOSH K GOPINATH PROFESSIONAL SUMMARY A dynamic professional with 3 years of experience as Technical support seeks job in a reputed organization where I can utilize my knowledge to deliver innovative and strategic solutions to clients and customers with a clear bottom line impact and good service delivery. Bachelor’s degree in Engineering – Computer Science Profound experience in providing support for web application & web hosting technologies. Good understanding of TCP/IP ports, protocols and networking fundamentals. In-depth knowledge of Active Directory, User account management, group policies. Profound knowledge in DNS, DHCP, FTP, SSL, VPN, HTTP, HTTPS, Mail Protocols like SMTP, IMAP, POP3 and email client programs. Sound knowledge in security technologies like Antivirus, Firewall, IDS/IPS, Proxy, DLP etc. Good Knowledge on malware- viruses, worms, Trojan horses, Spyware, Rootkit and Ransomware. Familiar with phase of attacks like Brute force attack, DOS, DDOSattack, XSS, SQL injection and phishing attacks. Experienced with the installation and configuration of computer hardware and software. Thorough knowledge on Windows Operating Systems and intermediate knowledge on Linux Operating System. Adept at learning and applying new technologies and solving new problems. Team-based management style and excellent interpersonal and communication skills. KEY COMPETENCIES & SKILLS: Operating System : Windows, Linux Database : SQL FTP Server: Filezilla Packages : MS Office & Internet applications PROFESSIONAL EXPERIENCE Role Played:Technical Support Executive Major Role: Application support primarily with One.com products, Email client program , Office 365, troubleshooting issues related to content management systems like WordPress, Joomla and in-house developed website builder. Core Accountabilities: Providing technical support by answering customer queries and help solve the issues via chat and email primarily with One.com products and also with third party products such as Office 365. Demonstrating ability to diagnose complex issues and provide quick and accurate solutions within a collaborative environment. Handling technical/pre-sales/accounting issues via Zendesk live chat and taking ownership of issues from identification through resolution. Interacting with the client to understand their requirements and accordingly provide solutions in association with the in-house and sub-vendor technical teams. Troubleshooting problems caused by change in configurations, exceed of limits and restrictions etc. To ensure smooth performance of services for the end clients. Accountable for providing technical support in high-volume, 24x7 environment & coordinating technical issues involving One.com products and other applications. Write and maintain guides, FAQ and other texts for internal and external use. Test One.com applications. Other tasks agreed with the manager or supervisor. Role Played:IT Sales cum Procurement Executive Core accountabilities: Planning and forecasting sales and generating revenue every month Procurement of IT hardware and software from multiple vendors Planning and executing sales and marketing promotions Conduct market research and analysis for sales opportunities and IT product mapping. Work in liaison with the respective vendors for sales closures and other marketing activities. Organize meetings with new and established clients for the right requirement. EDUCATIONAL OUTLINE: 2008 B.Tech in Computer Science from College of Engineering, Kidangoor(CUSAT) 2003 Higher Secondary from M T Seminary Higher Secondary School, Kottayam 2001 10th from Sainik School, Kazhakkoottam, Trivandrum DECLARATION: I hereby declare that all the above given details about me are correct to my knowledge and ability. Date: 25/03/2020 Place: Bangalore RENOSH K GOPINATH