Renosh K Gopinath

Role Played               :          Customer Support Executive

Major Role: Application support primarily with One.com products, Email client program setup, troubleshooting issues related to content management systems like WordPress, Joomla and in-house developed website builder.

Core Accountabilities:

> Providing technical support by answering customer queries and help solve the issues via chat and email primarily with One.com products and also with third party products.

> Demonstrating ability to diagnose complex issues and provide quick and accurate solutions within a collaborative environment.

> Handling technical/pre-sales/accounting issues via Zendesk live chat and taking ownership of issues from identification through resolution.

> Interacting with the client to understand their requirements and accordingly provide solutions in association with the in-house and sub-vendor technical teams.

> Troubleshooting problems caused by change in configurations, exceed of limits and restrictions etc. To ensure smooth performance of services for the end clients.

> Accountable for providing technical support in high-volume, 24x7 environment & coordinating technical issues involving One.com products and other applications.

> Write and maintain guides, FAQ and other texts for internal and external use.

> Test One.com applications.

> Other tasks agreed with the manager or supervisor.