Renniel Legada

RENNIEL A. LEGADA Customer ServiceRepresentative, Quality Analyst, Technical Support, Collection andLoanSpecialist CONTACT ME--B10 L81 Bluebell St Ph2 Lumina Village Brgy Vista Alegre Bacolod CIty WORK EXPERIENCE Transcom Worlwide Phil. Inc. March 2018 October 2022 Technical and Customer Support Assists customers by answering questions, resolving complaints, and ensuring a positive service experience. Troubleshoots hardware and software issues while guiding users through clear technical solutions. ABOUT ME I bring 7 years of hands-on customer service experience, building strong relationships across technical support, quality analysis, and collections and loan servicing. I thrive at solving problems fast and accurately, whether I am troubleshooting technical issues, ensuring service quality, or guiding customers through sensitive financial conversations. My background reflects a balance of empathy, attention to detail, and resultsdriven performance. SKILLS Management Skills Handles customer inquiries across phone, chat, and email while maintaining high satisfaction standards. Atticus Advisory Solutions -(Queuedial) Oct. 2022 - Aug. 2024 Loan and Collection Specialist / Quality Analyst Evaluates and processes loan applications, ensuring compliance with financial guidelines and assessing creditworthiness. Contacts customers with overdue accounts to negotiate payment arrangements and resolve outstanding balances. Conducts regular tests and audits of products or services to ensure they meet company standards and customer expectations. Reviews legal documents and case files for accuracy and compliance, ensuring that all mass tort claims meet legal standards and are processed efficiently to support litigation and settlement efforts. ServiceFirst Loan Specialist Aug. 2024 -Jan. 2025 Analyzes financial data to assess the risk of lending and recommends appropriate loan amounts and terms. Manages loan accounts, assists with payment schedules, and resolves customer inquiries related to their loans. Negotiation Critical Thinking Concentrix Philippines Communication Skills Technical and Customer Support/ SME Process Flows Feb. 2025 - April 2026 Assists customers by answering questions, resolving complaints, and ensuring a positive service experience. Troubleshoots hardware and software issues while guiding users through clear technical solutions. Focuses on developing and delivering advanced training materials for customer support agents, ensuring they master the tools and techniques needed to provide exceptional service and handle escalated customer inquiries effectively.