Renique Bernard

Renique Bernard Point Hill, St. Catherine |- |-Summary Experiencing the lack of quality customer service in today’s society, I want to make a difference. 1 year experience in the BPO industry and over 18 months of hands-on work experience as a Receptionist have shaped me to be relentlessly customer-focused. Skills & Abilities MANAGEMENT · Organized my time effectively to serve over 300 clients daily while multi-tasking. SALES · Partnered with a few colleagues to implement a strategy that had increased sales by 3%. COMMUNICATION · Listen keenly to the client then resolve their issue · Communicate in fluent English to Informed Clients and potential clients of various services offered · Proficiency in Microsoft suite; Word, Excel, PowerPoint, etc. LEADERSHIP · Facilitated a salon of 10 workers and 300 clients. · Interacted with over 200 clients without supervision Experience CUSTOMER SERVICE REPRESENTATIVE | IBEX GLOBAL| 09/2021-10/2022 · Assisted over 200 clients per day via inbound/outbound calls and emails while multitasking. · Perform troubleshooting steps to more than 150 clients daily · Schedule clients appointments · Do backend work on their application to ensure that it’s in the correct step and is moving forward · Listen keenly to the client then resolve their issues with the tools at hand · Being a critical thinker on the spot · Handle the clients confidential information with confident · Worked assiduously to resolve each client issue without supervision RECEPTIONIST | UPPERCUT & IMAGES | 30/04/2019-30/10/2020 · Directed salon operations daily. · Maintain a database of over 300 clients. · Consult with over 70 clients daily; through email, calls and in-store. · Handled all-cash transactions with clients and suppliers. · Record daily actions of the salon. · Update software database of client’s record upon each visit/appointment. · Check off at the beginning and end of each workday. HAIRDRESSER | KENLUSH BEAUTY SALON | 28/05/2018-09/2018 · Groom, Styled, and Shaped the client’s hair in their desired styled. · Increased sales by 3% · Handled all client base transactions. · Keep a record of client and service(s) received. SALES REP | STARWALK | 10/2017-12/2017 · Inform customers of products available. · Create sales daily · Build a relationship with each client · Exceed my daily target Education DIPLOMA | 2017 | HEART COLLEGE OF BEAUTY SERVICES · Hairdressing Level 3 CSEC | 2013 | SPANISH TOWN HIGH SCHOOL · Food and Nutrition 3 · Home Economic Management 3 CITY & GUILDS | 2013 | SPANISH TOWN HIGH SCHOOL · Mathematics Passed Page 2