RENE M. PARUNGAO
Imus Cavite 4103 Philippines
- |- https://www.linkedin.com/in/rene-parungao-72387b193
https://www.facebook.com/rhenebhoi.parungao
SKILLS
Customer Service, Customer Satisfaction, Customer Retention, Live Chat, Email, Inbound and Outbound Calling, Research,
Data Entry, Typing, Lead Generation, SEO, Link Building, Off Page Optimization, and E-commerce.
Tools used and familiar with: Hubstaff, Zendesk, Salesforce, Trello, Slack, Google Docs, Sheets, Microsoft Word, Excel,
Amazon Central, Ring Central, Ahref, Semrush, Google Search Console, Google Analytics, Moz, Screaming Frog, Zoom,
Hangouts, and Skype.
EXPERIENCE
Amazon Operations Services Philippines
June 10, 2019 - September 26, 2020
Customer Service Associate
Responsible for answering live calls and chats. Worked with international clients. Had worked for an e-commerce company.
Assisting customers with order status inquiries, questions with their shipping address, updating orders and addresses,
processing compensation, replacement, refunds and general inquiries.
TaskUs Philippines Inc.
December 8, 2017 - May 25, 2019
Customer Service Representative
Responsible for answering live calls, chats and emails. Worked with international clients.
Helping customers with order status inquiry for food, redelivery, compensation, assigning riders, and food issues like spilled,
soggy, and incomplete or wrong orders.
Teleperformance Philippines Inc.
February, 2015 - November,2017
Customer Service/Case Manager
Daily tasks include, accepting inbound calls that needs help with mobile plans, billing, activations, and some basic trouble
shooting like unable to login to their accounts.
Ant Digital Solutions
October,2020 - November,2020
Search Engine Optimization Specialist
After graduating from an in-depth SEO course, I took internship to practice what I've learned. Helped with link building, off
page optimization, and some content writing for general niche.
EDUCATION
University of Perpetual Help Dalta Systems-
Associate in Radiologic Technology
Datacom Institute of Computer Technology-
Computer Programming
Paco Catholic School-
Tertiary
ACHIEVEMENTS & AWARDS
https://drive.google.com/folderview?id=15IW7Lz2SCu5YahVATPPBmzRkKSYv1VQf
