Rene M. Parungao

Are you looking for a customer service support, virtual/personal assistant, live chat support, email support and a content writer?

As a CSR and a VA, I can do the following:

✓ Answer phone calls, live chats and email to assist customers with product specific questions. 

✓ Willingness to help customers, acknowledged all concerns, empathize, use probing questions to identify the main issue and resolve concerns by utilizing the tools and researching.

✓Ability to gauge customers' emotion, match the pace, and provide resolution efficiently and timely.

✓ Ability to handle difficult customers by letting them talk, does not interrupt, listen attentively to avoid repetitions, watch out for keywords, and be resourceful to gather all the information to assist with all queries. 

✓ Document all transactions using CRM's, highlight every essential information and make sure that they are happy, satisfied and had addressed all concerns.

SKILLS AND COMPETENCIES:

• Customer Service

• Customer Satisfaction

• English- Speaking and Writing

• Virtual Assistance

• Phone Support, Live Chat and Email

• Research

• Data Entry

• Typing

• E commerce/Retail

• Order Status, Order Processing, Refund, Replacement, Billing, Cancellation, Return Policy and General Inquiry

• Product Lister

• SEO Specialist