Renante Pulgo Jr.

COVER LETTER Renante Pulgo Jr.- Hiring Manager, Dear Hiring Manager, I'm applying for a VA/CSR position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely, Renante Pulgo Jr. Renante Pulgo Jr. 205 A.Lopez St., Labangon, Cebu City, 6000-Mobile :- OBJECTIVE Accomplished; Achievement-driven; Former Team Leader seeking for a challenging career and to secure a position with a stable profitable institution where I can be a member of a team and utilize my business experience to the fullest. ACADEMIC DETAILS • Bachelor of Science in Industrial Technology (Major in Electronics) [2008] with aggregate of 85% from Cebu State College of Science and Technology WORK EXPERIENCE • Worked as CSA/Fraud Specialist in Eperformax Contact Center and BPO Inc. from May 2013 to Mar 2015 Role :Worked as a CSR/Fraud Specialist focused on Circumvention of company policy, Fraud and Identity theft • Worked as Technical Support Representative in Sykes Asia Inc. from Apr 2015 to Aug 2018 Role :Effective troubleshooting and customer assistance for one of the biggest internet service provider in the US • Worked as CSA in AMAZON North America from Jan 2018 to Dec 2018 Role :My role is to handle customer inquiries and resolve most of their issues via Phone, Chat and Email. I was also cross-trained to handle Basic D2(Amazon Devices Department) issues. FIELD OF INTERESTS • • • • • Food Music Travel Extreme Sports Community Service EXTRA CURRICULAR ACTIVITIES • Community Service • Mountain Climbing STRENGTH • • • • • • Youthful and yet very mature; willing to grow; passionate about achieving goals Persistent and driven Superb leadership, interpersonal, planning and communication skills Adept in anything technical in nature as demonstrated by effectively using given tools Team player Divine crave for knowledge REFERENCE Elvilyn Patalinghug Supervisor Sykes Asia Inc- Jan Kyle del Mar Supervisor Sykes Asia Inc- dcx DECLARATION I hereby declare that the information above are accurate up to the best of my knowledge and I bear accountable for the correctness of the aforementioned particulars. (Renante Pulgo Jr.)