Renante Pulgo Jr.

I was able to work for the following Companies:

• eBay Inc. North America for 3 years as a Fraud Specialist in their Trust and Safety Department which focuses on fraudulent activities for both buyers and sellers.

• CENTURYLINK as a Technical support representative/subject matter expert/trainer for 4 years. My role was to do Effective Troubleshooting and Assistance for one of the biggest Internet Service providers in the U.S.

• AMAZON North America as a Customer Service Associate.My main role was to assist amazon buyers in their daily concerns. I was also cross-trained to handle D2(Amazon Devices) Issues.

• KFM247 as a Project Manager for 1 year. KFM247 is a US Based General Maintenance Company. I handled clients like LBrands (Victoria Secret, Bath and Body Works, La Senza and Etc.), Family Dollar, DSW(Designer Shoe Warehouse), O'Reilly Auto Parts, Advance Auto Parts and many more. I handled almost everything from the basics, like the creation of the Job Ticket, Communicating with the Clients and Technicians alike via Email Correspondence and through Phone Correspondence using Xlite Softphone App(VOIP),Material Purchasing, Sourcing out Technicians and other companies, to the more complex tasks like Basic Quoting(Estimates), Project Planning, New Client Acquisition, to Invoicing(Accounting).

I also have experience in handling customer service for billing and selling. I'm a go-getter and versatile and driven to get more experience and knowledge. Apart from my BPO Experience, I am also a Food and Travel Blogger/Vlogger.