Remington Joy Callera

PERSONAL DATA: REMINGTON JOY J. CALLERA Customer Representative VelPal 1, Block 19, Lot 55/57, Pakigne, Minglanilla Cebu Cebu City, Philippines Contact no:- / - Email Address:-Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. SKILLS: 1. Computer literate 2. Hardworking 3. Flexible 4. Good communication skills 5. Type Writing 6. Customer service 7. Problem solving WORK EXPERIENCES: :Technical Support Representative, Sales and Billing Teleperformance, Insular Life Building , Mindanao avenue Cebu City, Cebu 6000 Philippines Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions. Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience. Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference. Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes. RESPONSIBILITIES: Customer Support and Communication Respond to customer inquiries via chat, email or phone Provide accurate information and resolve complaints professionally Ensure customer satisfaction by addressing concerns effectively. Technical support and Troubleshooting Assist customers with technical issues related to products or services. Guide customers through troubleshooting steps. Documents issues and escalate problems when necessary. Sales and Billing Assistance Handle billing inquiries and payments. Upsell products when appropriate. Ensure accurate record keeping of transactions. :Customer Service Representative Qualfon, IT Park Lahug Cebu City Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. EDUCATIONAL BACKGROUND: March 2013: Bachelor of Science in Hotel and Restaurant Management Cebu Sacred HeartCollege TalisayCity, Cebu, Philippines March 2003:High School Graduate Cebu Sacred HeartCollege Talisay City, Cebu, Philippines PERSONAL INFORMATION: Age: 37 Height: 5’10 Weight: 100kg Date of Birth: May 29,1987 Place of Birth: Cebu City, Cebu, Philippines Citizenship: Filipino Gender: Male Marital Status: Married