Remegio C Salamaña

REMEGIO C. SALAMAÑA CSR-VA|E-COMMERCE SPECIALIST PROFESSIONAL SUMMARY Experienced Customer Service Representative for 7 years in a BPO company which concentrates on giving an exceptional level of customer service, customer satisfaction as well as solution focus. And Virtual Assistant specializing in Customer Service, Product Listing and Research and other administrative tasks. WORK EXPERIENCE PROFESSIONAL SKILLS Customer Service Representative E-commerce Product Listing/Research Data Scraping/Web Scraping Payroll Processing OTHER SKILLS Social Media Management Shopdripping Logo Designing -Canva & Pixlr Basic Facebook Ads Manager with Pixel creation Basic Video Editing Email Management Google Products Administrative Skills Basic in MS Excel Dashboard Reporting Proficient in MS Excel, Word and PP CONTACT DETAILS Mobile: - Email:-Skype ID: Remegio Salamaña SOCIAL Facebook:https://bit.ly/2Bo2BQB Linkedin: https://bit.ly/3eCW5UC SEMINAR/TRAINING OBERLO | March 2020 OBERLO 101 Dropshipping and Shopify store. GAL220 BUSINESS SUPPORT SERVICES March 19, 2020 MS Excel Dashboard Development with Basic Analytics Sessions 1 & 2 Google Sheets and its function Basic Social Media Marketing and Online Marketing Virtual Assistance tools and Setup Interactive Webinar Department of Information and Communications Technology -DICT April 2020 Basic Video Editing and VA training SENIOR CUSTOMER SERVICE REPRESENTATIVE/SUBJECT MATTER EXPERT Concentrix Daksh Phils. Corp | February 2014 to Present Handles inbound and outbound calls. Generates an End of Day Report (EOD). Spearheads huddles and discussions within the team. Streamlines processes to be user friendly and efficient to use. Handles escalation call. E-COMMERCE PRODUCT LISTING Ethical Products Inc. | May - July 2020 Importing products from Aliexpress to Oberlo. Importing and editing product to Shopify store. Creating product title, description and keyword. Editing photos as needed Uploading reviews using Aliexpress Review Importer. Curating reviews using Judge.me SOCIAL MEDIA MANAGEMENT AND CRM SPECIALIST GAL220 Business Support Services- Fixed Project | May 2020 Assists customer who sent private messages to Business Facebook Page. Engages with Customers by responding to their comment to Facebook posts. Encodes Customers details to Husbpot CRM gathered from social media Creates Engaging Social Media Content using Canva. E-COMMERCE PRODUCT RESEARCHER Primatus Marketing- One-time Project| May 3, 2020 Search potential winning products in Aliexpress to be drop-shipped Search multiple niches as per client's request. Use Google trends to check the number of searches per region ADMINISTRATIVE ASSISTANT | CUSTOMER SERVICE REP. Upwork- One-time Project | March -April 2020 Review Facebook Ads. Provide a comprehensive feedback of their product. Help to answer emails and comments on Facebook. Provide a comprehensive review of their service. Re-target potential clients by clicking their business Facebook page. CUSTOMER SERVICE REPRESENTATIVE IBM Global Process Services | August 2013- January 2014 Handles inbound calls. Handles outbound calls. Maintains customer's information up to date. PAYROLL CLERK/CASH CLERK Pilgrim Christian College | May 2012 - June 2013 Prepares the bi-monthly payroll. Prepares mid-year and year-end bonuses. Prepares periodic monthly collection report. Assists tellering function during peak hours. Maintains custody of the petty-cash funds. Makes disbursements from the petty cash fund and prepares petty cash replenishment form EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, MARKETING MGT. Pilgrim Christian College | 2008 - 2012