Rekha Bisht

REKHA BISHT SENIOR ANALYST - PROFILE - Solutions-driven Business and data analyst with experience leading crossfunctional teams in the development, documentation, and delivery of process innovations & improvements driving business goals. DLF Phase 3, Gurgaon EDUCATION- LUCKNOW UNIVERSITY Bachelor's in Business Administration- KV NHPC (DHARCHULA) Higher Senior Secondary SKILLS Project Management Data Analysis Teamwork Time Management Leadership Effective Communication Critical Thinking Coaching WORK EXPERIENCE UnitedLex - Senior Analyst – Incident Response Client Servicing Data Analysis - Managing Data related transition from another File format to Microsoft Excel and Relativity Tool. Evaluation of past and current business data with the primary goal of improving processes within organizations. Client Servicing - Ensuring all client deliverables were provided on schedule and to the highest standard of quality, while maintaining consistent updates on project progress. Team Management - Managed team dynamics by providing clear direction, regular feedback, and support, ensuring seamless execution of tasks and meeting of deadlines. Additionally, promoting skill growth and ensuring high levels of engagement, resulting in increase in team efficiency. Quality Assurance - Conducted key quality metrics to ensure quality of the team, and providing feedback on quality and areas of improvement, ensuring high performance and consistent service delivery. Operations Management and Resource Planning - Assessing manpower requirements based on the scope and timelines of ongoing and upcoming projects. Ensuring the availability of adequate resources for timely project delivery and preventing bottlenecks. Reporting and Communication - Prepared and delivered comprehensive project reports and presentations. Maintained open and effective communication channels with team members and clients to ensure alignment and project success. TECHNICAL SKILLS MS Office Canva Power Bi LANGUAGES English (Fluent) Hindi (Fluent) ACHIEVEMENTS Rewarded employee of the month. Recognized as a problem solver. Rated as highly exceeding expectations employee consecutively Best Achievement award for team performance HOBBIES Travelling Dancing Swimming Baking - Urban Company Pvt. Ltd. Subject Matter Expert Conducted data analysis and presented insights using Excel to drive informed decision-making. Applied critical thinking to evaluate problems, solutions, and make datadriven decisions. Analyzed customer data to prepare detailed reports and identify customer behavior patterns. Created and implemented a training program for new hires on company operations and services. Fostered a self-motivated management. environment through effective people Led the team in achieving a 90% client satisfaction rate by ensuring highquality delivery and proactive communication. Proactively take initiative for process improvement by formulating business & data insights and working closely with different stakeholders to execute this.