Rekha Bisht

I am an experienced Team Lead with over 6 years of professional experience in client servicing, customer relationship management, and operations management.

In my previous roles, I have successfully led cross-functional teams to improve service delivery, optimize operational workflows, and enhance client satisfaction and Net Promoter Score (NPS). My responsibilities include managing end-to-end client interactions, ensuring high-quality service standards, and using performance metrics to inform strategic decisions.

I bring strong analytical capabilities and am skilled in transforming raw data into actionable insights using tools such as Microsoft Excel, Macros, Power BI, and AI-based solutions. These skills have enabled data-driven decision-making and increased efficiency across business processes.

Additionally, I have extensive experience in onboarding and training new team members, managing resources, and promoting continuous improvement initiatives to meet evolving business needs. My strengths lie in proactive communication, effective problem-solving, and consistently delivering high-quality outcomes that exceed client expectations.