Rejoice Ekelechi Egbulem
$6/hr
I am a tech-savvy who handles administrative tasks and gives quick responses to customer inquiries.
REJOICE EGBULEM
CUST OMER SERVICE REPRESENTATIVE
Port Harcourt, 50001 Rivers-Nigeria |-| -
PROFESSIONALBACKGROUND
Highly experienced in customer support
roles. Familiarity with common software
tools for customer relationship management
and ticket handling, coupled with strong
problem-solving skills and empathetic
communication style. Proven ability to
manage high-volume calls, emails, and
chats while maintaining top-level customer
satisfaction rates. Demonstrated success in
conflict resolution and commitment to
continuous improvement in service delivery.
EDUCATION
BACHELOR OF SCIENCE EDU IN ENGLISH
EDUCATION .
University of Nigeria , Nsukka,-
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Distinguished member of university’s
Periscope club
Relevant coursework: The mastery of Verb
Impact on Secondary School Student.
GPA: 3.0
POST GRADUATE DIPLOMA IN
JOURNALISM AND MEDIA STUDIES.
• University of Port-Harcourt, 2023 Dec2024 Nov
• Relevant Coursework: Journalism is a
Notable Profession with Risk
• GPA: 4.0
EXPERIENCE
LUVME HAIR | RETAIL
Remote, 2024 – present
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Responded to high volumes of customer queries across email, chat, and social media, providing
timely and professional resolutions
Utilized HUTT CRM and ticketing system to manage customer interactions, accurately logging
queries and tracking each issue
Took initiative to deepen understanding of Luvme’s product line , care, usage and styling
Managed a personal support queue and consistently met daily resolution targets while
maintaining high customer satisfaction ratings
Collaborated closely with internal departments, proactively flag reoccurring issues
GENESIS GROUP LTD | HOSPITALITY
Rivers, Nigeria, 2022 – Dec 2023
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Assisted customers with real-time support, ensuring quick complaint resolution.
Managed phone, email, and face-to-face inquiries in a fast-paced environment.
Trained and mentored new team members, improving onboarding efficiency.
Logged interactions using HubSpot CRM, ensuring smooth followups.
Provided administrative support, including shift coordination and daily reports
SKILLS
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Customer relationship management
CRM software usage
Technical troubleshooting
Empathy and conflict
Certifications
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West African Association of
Customer Services Professionals-December, 2024
Digital marketing Skill Institute-March, 2024
References
References available upon request.
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Multiple communication channel
Data entry and Report
Administrative support
Microsoft Office and Google workspace
