Rejoice Ekelechi Egbulem

REJOICE EGBULEM CUST OMER SERVICE REPRESENTATIVE Port Harcourt, 50001 Rivers-Nigeria |-| - PROFESSIONALBACKGROUND Highly experienced in customer support roles. Familiarity with common software tools for customer relationship management and ticket handling, coupled with strong problem-solving skills and empathetic communication style. Proven ability to manage high-volume calls, emails, and chats while maintaining top-level customer satisfaction rates. Demonstrated success in conflict resolution and commitment to continuous improvement in service delivery. EDUCATION BACHELOR OF SCIENCE EDU IN ENGLISH EDUCATION . University of Nigeria , Nsukka,- • • • Distinguished member of university’s Periscope club Relevant coursework: The mastery of Verb Impact on Secondary School Student. GPA: 3.0 POST GRADUATE DIPLOMA IN JOURNALISM AND MEDIA STUDIES. • University of Port-Harcourt, 2023 Dec2024 Nov • Relevant Coursework: Journalism is a Notable Profession with Risk • GPA: 4.0 EXPERIENCE LUVME HAIR | RETAIL Remote, 2024 – present • • • • • Responded to high volumes of customer queries across email, chat, and social media, providing timely and professional resolutions Utilized HUTT CRM and ticketing system to manage customer interactions, accurately logging queries and tracking each issue Took initiative to deepen understanding of Luvme’s product line , care, usage and styling Managed a personal support queue and consistently met daily resolution targets while maintaining high customer satisfaction ratings Collaborated closely with internal departments, proactively flag reoccurring issues GENESIS GROUP LTD | HOSPITALITY Rivers, Nigeria, 2022 – Dec 2023 • • • • • Assisted customers with real-time support, ensuring quick complaint resolution. Managed phone, email, and face-to-face inquiries in a fast-paced environment. Trained and mentored new team members, improving onboarding efficiency. Logged interactions using HubSpot CRM, ensuring smooth followups. Provided administrative support, including shift coordination and daily reports SKILLS o o o o Customer relationship management CRM software usage Technical troubleshooting Empathy and conflict Certifications o o West African Association of Customer Services Professionals-December, 2024 Digital marketing Skill Institute-March, 2024 References References available upon request. o o o o Multiple communication channel Data entry and Report Administrative support Microsoft Office and Google workspace