Rejoice Ekelechi Egbulem

I’m a committed and customer-focused professional with a background in customer service across both digital and in-person channels. Over the years, I’ve developed a calm and thoughtful approach to resolving issues, assisting customers, and ensuring smooth communication between customers and the team. I have had the opportunity to support customers in making confident decisions, manage customer inquiries using tools like HubSpot, and provide follow-up care that often led to high satisfaction ratings. Whether responding via email, chat, or phone, I value clarity, patience, empathy and a personal touch in every interaction.

Beyond customer-facing roles, I’ve also supported teams behind the scenes, helping with admin tasks, keeping records organized, and even mentoring new colleagues to ease them into their roles. These responsibilities gradually built up my confidence in handling tasks that align with virtual assistant duties, like scheduling, data entry, and coordination. I enjoy being the kind of team member who pays attention to the little things that keep the bigger picture running smoothly.

Whether I’m working independently or as part of a team, I genuinely care about doing the job well and leaving people better than I met them. I’m open to new challenges and always looking for ways to grow, contribute, and make life easier for the people I work with.