Top Skills
Recruiting Staffing
Services
Operations Management
Operations Support
Executive Support
Administrative Support
Process Documentation
SOP Development
Recruiting Support
Tools and Platforms
Jira
Confluence
LinkedIn Recruiter
LinkedIn Sales Navigator
Apollo
Wave
Ariba
Microsoft Excel
Microsoft SharePoint
Rejaun Fagan
PROFESSIONAL SUMMARY
Operations and Administrative Assistant with nearly two years of
experience supporting a fast-paced remote service based organization.
Experienced in maintaining operational workflows, developing and
managing SOP documentation, coordinating internal processes, and
supporting cross functional teams. Skilled at organizing documentation,
managing operational tasks, and ensuring teams remain aligned across
projects. Known for maintaining structured systems, clear communication,
and reliable follow through to help teams operate efficiently in remote
environments.
PROFESSIONAL EXPERIENCE
Operations Lead | Sales Support | Recruiting Assistance (Remote)
StopAHack.com Corporation (United States)
October 2024 – Present
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Manage operational projects and task workflows in Jira, ensuring
project activities remain organized and deadlines are tracked
effectively.
Maintain and update internal documentation and Standard Operating
Procedures (SOPs) within Confluence to ensure processes are clearly
documented and accessible.
Coordinate communication between internal teams and stakeholders
to support project progress and maintain alignment on deliverables.
Prepare structured meeting minutes, summaries, and action item
reports to support executive leadership and ensure timely follow-up
on key discussions.
Organize internal documentation and maintain files in Microsoft
SharePoint to ensure documents remain accessible, properly
categorized, and up to date.
Develop and manage Excel tracking systems for operational tasks,
project updates, and sales campaign activities.
Assist with invoice preparation and submission using Wave and SAP
Ariba while tracking approvals and resolving any submission issues.
Support internal sales campaigns by documenting processes,
preparing capability statements, and assisting with lead tracking
initiatives.
Conduct lead generation research using LinkedIn Sales Navigator and
Apollo while organizing prospect data within structured tracking
sheets.
Collaborate with technical development teams to maintain
communication across projects and ensure operational updates are
shared with relevant stakeholders
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Prepared detailed meeting minutes for internal teams and executives,
highlighting key points and action items, and followed up with relevant
parties to ensure timely completion.
Assisted in testing internal systems and products, providing actionable
feedback to support system and product improvements.
Supported training of team members on new processes to ensure cross
coverage and continuity during team member absence.
Human Resource & Talent Acquisition Associate (Remote)
StopAHack.com Corporation (United States)
April 2024 – October 2024
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Created and managed job postings on via LinkedIn Recruiter to
advertise open roles and attract qualified candidates.
Reviewed and screened candidate resumes to evaluate alignment with
role requirements and hiring criteria.
Communicated with candidates via LinkedIn Recruiter throughout the
early recruitment stages, including outreach, follow-ups, and
application updates.
Coordinated candidate communication via LinkedIn Recruiter regarding
hiring timelines, compensation information, and interview processes.
Maintained candidate tracking systems to monitor application progress
from submission through hiring decisions.
Managed candidate communications including rejection notices and
requests for additional application details.
Collected candidate references and escalated complex candidate
inquiries to senior recruiters when necessary.
Maintained accurate records of candidate status updates to support
recruitment tracking and reporting.
