Rejane Mae V. Gubalane--linkedin.com/in/rejane-mae-gubalane8959a3282
ABOUT ME
Dedicated and friendly customer service
representative with 6+ years of experience in
resolving customer issues and providing
exceptional service.
Aiming to leverage my proven communication
skills and problem-solving abilities to
effectively handle customer inquiries.
Eager to join a dynamic team where I can
enhance customer satisfaction and loyalty
through prompt and courteous assistance.
SKILLS
Telephone , live chat and email
Etiquette
Strong communication skills, both
written and verbal.
CAREER HISTORY
SUPPORT ZEBRA
Customer Service Representative
May 2017- August 2023
Provide exceptional customer service by assisting
customers with product inquiries, purchases, returns,
and exchanges, ensuring a positive shopping
experience.
Handle customer complaints and resolve issues
promptly and efficiently, maintaining a high level of
customer satisfaction.
Collaborate with team members and management to
achieve daily sales targets and improve overall
customer service standards.
Participate in staff training sessions to enhance
product knowledge and customer service skills,
staying updated with company policies and
procedures.
Use of Shopify and Upscribe to track records of
customer’s history of subscription. Receives inbound
calls, emails and live chat customers in assisting the
order complaints, process returns or place orders.
Interpersonal skills
Proficiency with tools such as MS
Office, Google Suite tools, SLACK,
MS Teams, Netsuite, Shopify and
Zendesk
Lead Generation
Multi-tasking skills
Sales Skills
Customer Relationship
Management
English Communication skills
TRANS SUPPORT
Lead Generation Specialist ( Part-timer )
January - Present
Conduct market research to identify potential clients
and target demographics, utilizing various online tools
and databases.
Develop and implement effective lead generation
strategies to increase the number of qualified leads
for clients in diverse industries.
Filtering potential leads and verifying their emails
QUANTIFIED COMMERCE
Customer Service Representative
October 2023 - August 2024
Assist customers in placing orders via
subscription service
Respond to and resolve inquiries via
chat, email and phone calls
Accurately document interactions with
customers to track reasons for contact
Maintain confidentiality of customer’s
data in compliance with HIPAA
regulations
