REINA CARMELLITE FLORES CABUSAO
139 Batanes Street Galas, Quezon City
Contact #--
OBJECTIVE
To be a competitive individual in whatever fields I may be in. Explore many things that can enhance and develop my knowledge and skills.
EDUCATIONAL ATTAINMENT
TertiaryPolytechnic University of the Philippines
Bachelor of Arts in Filipinology
Sta. Mesa, Manila, May 2009
SecondaryCarlos L. Albert High School
Brixton Hill, Quezon City, March 2005
ElementaryAurora A. Quezon Elementary School
Doña Aurora, Quezon City, March 2001
PERSONAL DATA
Date of Birth:July 29, 1989
Place of Birth:Manila
Civil Status:Single
Age:29 years old
Sex:Female
Nationality:Filipino
WORK EXPERIENCES
Content Editor II (LNUS Analytical)
Reed Elsevier Philippines, April 15, 2016 – Present
Level I expectations, plus:
Troubleshoot issues/Webstars and is a go to person for workflow, tools and/or product specific functionalities
Review process documentations for updates and changes; collaborate with Training whenever necessary
Identify improvement opportunities and demonstrate improvement or process changes
Engage and interact with stakeholders and counterparts
Provide process-specific trainings, refreshers, side-by-side shadowing, and other forms of training / certification / production support
Content Editor I (LNUS Analytical)
Reed Elsevier Philippines, March 4, 2013 – April 14, 2016
Proofread, copy-edit, research and publish / send books to press
Perform tagging, mark-ups, formatting and graphics
Do data collection, database content maintenance, updates, validations and enhancements
Review materials / components for content inclusion, style and formatting
Check converted or online data against original source for accuracy and completeness
Perform desktop publishing functions to format production-ready files for offline and online print products
Initiate final product output extraction delivery per schedule or signoff by content owners
Troubleshoot and analyze issues, help drive resolutions and follow corresponding escalation process when necessary
Maintain accuracy, completeness and timeliness of all individual and applicable team deliverables by following best practices, policies and procedures
Perform peer transactional audits (Quality check and Quality Assurance)
Execute product-specific responsibilities and pursue in-depth understanding of customer needs, business and corporate goals
Collaborate with release owners and other resources including vendors, manufacturing contacts, global teams, etc. in driving results
Perform Job Order Inventories, Pre-release Meetings, Flag resolutions, Outsourcing Preparations, and Filing Instructions
Do end to end overall Publication
Participate in calibration meetings, RCA sessions, Quality Meetings and other calls/meetings/discussions as necessary
Customer Service Representative (APAC)
SPi Global, August 9, 2010 – March 1, 2013
Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing and account maintenance in accordance with established business rules.
Effectively communicate with internal customers (i.e Sales, Credit & Collection, Customer Service, Accounts Receivable, ect.) fostering collaborative relationships among different teams.
Provide invoice copies, orders and other customer information from the systems to Sales and/or customer upon request.
Customer Service Representative (ProFLowers)
Aegies PeopleSupport, Inc, May 2009, December, 2009 – May, 2010
Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing and account maintenance in accordance with established business rules.
Effectively communicate with internal customers (i.e Sales, Credit & Collection, Customer Service, Accounts Receivable, ect.) fostering collaborative relationships among different teams.
Provide invoice copies, orders and other customer information from the systems to Sales and/or customer upon request.
TRAINING EXPERIENCES:
Law School Training (Manila)Lead Trainer
LNUS Analytical
April, September and October 2014
Law School Training (Iloilo)Lead Trainer
LNUS Analytical
June 2015
Newsletter TrainingLead and Back up Trainer
LNUS Analytical
August 2016
SME Training AcademyParticipant
Reed Elsevier Shared Services Philippines
February-March 2017
ACHIEVEMENTS AND RECOGNITION:
LICENSURE EXAMINATION FOR TEACHERS PASSER
October 2009
QUARTERLY TOP PERFOMER (APAC PROJECT)
April – June 2012
July – September 2012
LEGAL CONTENT DEVELOPMENT EDITORIAL EXCELLENCE AWARD
2014
LN Analytical Quality and Timeliness Award
June 2018
REFERENCES:
Jacquelyn Bunagan-
Atty. Rachelle Faye Avila-
Ninya Victorio-
