Reimz Princes Cabayao

REIMZ PRINCES CABAYAO Customer Service Representative About Me Contacts- - Calinog, Iloilo, Philippines As an experienced customer service representative, I thrive in dynamic environments, using my exceptional communication and problem-solving skills to provide strong operational support to your business. I excel at juggling multiple tasks with precision and a positive attitude, consistently streamlining workflows, delivering exceptional customer service, anticipating needs with initiative, and mastering complex software. My collaborative spirit fosters a positive team environment, ensuring efficient operations and exceeding expectations. Work Experience Education June 2018- May 2020 Home Economics, Senior High School Skills • Attention to Details • Google Workspace • Citrix Workspace • Flexible • Time management • Customer Service •Quick Learner Character Reference Supervisor Marcelino Lagundimao - Colleague Mariella Lazaro - Technical Support, Alorica Teleservices Inc – Quezon City (03/2022- 10/2022) • Diagnosed and resolved technical issues on customers' devices and phones, acting as a technical support "doctor" to identify root causes and provide solutions. • Provided expertise in helping customers with account and plan changes, offering insights on how changes would impact their next bill, particularly when changes occurred mid-billing cycle. • Adapted to working in a shifting schedule, primarily during the night shifts, demonstrating flexibility and dedication to meet customer needs in various timeframes. Messaging Services, Afni Philippines – Quezon City (11/2022-09/2023) • Skilled in resolving billing issues, I proactively check customers’ bills, fix discrepancies, and ensure smooth resolutions. • Experienced in customer retention, provide possible options to keep customers who want to cancel their accounts. • Proficient in delivering customer support via live chat, ensuring prompt and effective assistance.