I thrive on solving problems and creating positive experiences, honed by over a year of customer service expertise. Whether navigating technical dilemmas as a "phone doctor" at Alorica or mastering billing intricacies at Afni, I excel at identifying root causes, offering clear solutions, and ensuring customer satisfaction.
My skills extend beyond customer service, as I actively nurtured my passion for bookkeeping. Through dedicated coursework and hands-on practice with QuickBooks and Xero, I gained fundamental accounting principles and sharpened my software proficiency. I understand the importance of accuracy, integrity, and confidentiality in managing finances, and I approach every task with meticulous professionalism.
Looking for a customer service specialist with an eye for detail and a desire to learn? I'm your perfect match. I'm excited to leverage my combined customer service expertise and bookkeeping acumen to contribute to your team's success.