Regine Samantha Sotana

Regine Samantha A. Sotana, RMT Registered Medical Technologist | Customer Service Representative | Virtual Assistant Bacolod City, Philippines |-| - PROFILE SUMMARY Healthcare professional with strong clinical and administrative experience in medical documentation, patient charting, scheduling, and care coordination in fast-paced hospital settings. Skilled in managing patient inquiries, providing health education, and maintaining accurate and confidential records. Experienced in customer service, technical support, and sales, with strong communication, problem-solving, and organizational skills suited for healthcare and virtual assistance roles. WORK EXPERIENCE MEDICAL TECHNOLOGIST  Managed lab results, patient charts, and medical records with high accuracy  Performed data entry and documentation  Coordinated lab scheduling, referrals, and patient follow-ups  Reviewed and prepared lab reports for physician use  Communicated with patients regarding lab instructions and results  Ensured proper specimen handling and compliance with lab protocols  Maintained confidentiality, organization, and attention to detail July 2023- December 2025 CUSTOMER SERVICE REPRESENTATIVE (COMCAST) November 2019 - July 2020      Handled inbound calls providing technical support and troubleshooting assistance Resolved customer concerns efficiently while maintaining service quality standards Processed billing inquiries and account-related requests Promoted and upsold products and services based on customer needs Delivered clear and professional communication in all customer interactions SKILLS Patient Coordination & Care  Patient Scheduling & Appointment Management Referral Coordination Patient Follow-ups & Care Coordination Patient Education Technical Skills  Microsoft Office (Word, Excel, Outlook)  Google Workspace (Docs, Sheets, Gmail)  Form Handling & Documentation Core Professional Skills  Attention to Detail  Problem Solving & Critical Thinking  Time Management & Multitasking  Adaptability & Fast Learning    Communication & Support  Patient Communication (Inbound & Outbound Calls)  Customer Service & Technical Support Email/Inbox Management Administrative & Operational Skills  Medical Documentation & Data Entry  Medical Records Management  Administrative Support CERTIFICATIONS HIPAA Compliance Training Program Certification - 2026 Basic Life Support (CPR with AED Training) – 2023 Registered Medical Technologist – September 2019 EDUCATION  BACHELOR IN SCIENCE IN MEDICAL LABORATORY SCIENCE Riverside College Inc. June 2015- May 2019