Regine Samantha Sotana

Healthcare professional with strong clinical and administrative experience in medical documentation, patient charting, scheduling, and care coordination in fast-paced hospital settings. Skilled in managing patient inquiries, providing health education, and maintaining accurate and confidential records. Experienced in customer service, technical support, and sales, with strong communication, problem-solving, and organizational skills suited for healthcare and virtual assistance roles.

MEDICAL TECHNOLOGIST July 2023- December 2025

 Managed lab results, patient charts, and medical records with high accuracy

 Performed data entry and documentation

 Coordinated lab scheduling, referrals, and patient follow-ups

 Reviewed and prepared lab reports for physician use

 Communicated with patients regarding lab instructions and results

 Ensured proper specimen handling and compliance with lab protocols

 Maintained confidentiality, organization, and attention to detail

CUSTOMER SERVICE REPRESENTATIVE (COMCAST) November 2019 - July 2020

 Handled inbound calls providing technical support and troubleshooting assistance

 Resolved customer concerns efficiently while maintaining service quality standards

 Processed billing inquiries and account-related requests

 Promoted and upsold products and services based on customer needs

 Delivered clear and professional communication in all customer interactions