Regina Lourdes B. Hernandez
487 P. Burgos Street
Rosario, Cavite
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EXPERIENCE
SKILLS
Convergys, Manila Philippines — Customer Service Advocate
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Customer Service
February 2015 - June 2017
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English writing and
I handled a healthcare insurance account, I spoke with healthcare professionals and gave
them an update about a claim of a patient and patient’s plan including their benefits and
eligibility.
speaking
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Technical Support
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Data Entry
VXI, Makati Philippine — Customer Service Representative
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Administrative
July 2013 - January 2015
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Sales and Marketing
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Internet Research
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Editing
Basic Photo and Video
●
Expert in Google Products
I handled a telecommunication account where I spoke with customers regarding their bills
and if they are upgrading their services. I also do upselling in every call.
Startek, Makati Philippines — Customer Service Representative
August 2012 - June 2013
I handled a telecommunication account and talked to customers who are switching their
services to us. I am the one doing the third party verification of the customer
LANGUAGES
EDUCATION
Pamantasan ng Lungsod ng Maynila, Manila Philippines — Bachelor of
Science in Nursing
June 2008 - March 2012
English
